How to contact customer services for international parcels
Depending on how you booked your international parcel, there are different ways to get in touch. Please check the first 6 digits of your tracking number and follow our guidance to reach the right support:
H04G0C - Post Office international bookings
- The quickest way to raise an enquiry is by using our virtual assistant, Ezra, who will help gather your details and pass them to our customer services team. Visit our contact page to get started.
H0011C - International.evri.com bookings
- Go to our international help centre and select the option that best fits your query.
H0595C - Evri.com international bookings
My parcel destination has a postcode
- The quickest way to raise an enquiry is by using our virtual assistant, Ezra, who will help gather your details and pass them to our customer services team. Visit our contact page to get started.
My parcel destination does not use a postcode
- If your parcel is going to a country or territory without postcodes, our telephone service may not be able to find it in the system. Please use Ezra and enter ‘0’ when prompted for the postcode.
Can't see your barcode listed?
For all other barcodes and parcel queries, please see our FAQ page for answers to our most asked questions.
If you need to raise an enquiry, our virtual assistant, Ezra, will help gather your details and pass them to our customer services team. Visit our contact page to get started.
We’re working to make this even easier by integrating all support into our main customer service channels soon.