How to contact customer services for international parcels

Depending on how you booked your international parcel, there are different ways to get in touch. Please check the first 6 digits of your tracking number and follow our guidance to reach the right support:

H04G0C - Post Office international bookings

The quickest way to raise an enquiry is by using our virtual assistant, Ezra, who will help gather your details and pass them to our customer services team. Visit our contact page to get started.

H0011C - International.evri.com bookings

Go to our international help centre and select the option that best fits your query.

H0595C - Evri.com international bookings

Please email your query directly to us. We will need you to include the following:

• Your email address and phone number for us to contact you
• Describe the issue and/or question about your international parcel
• Tracking number for your parcel

Can't see your barcode listed?

For all other barcodes and parcel queries, please see our FAQ page for answers to our most asked questions.

If you need to raise an enquiry, our virtual assistant, Ezra, will help gather your details and pass them to our customer services team. Visit our contact page to get started.

We’re working to make this even easier by integrating all support into our main customer service channels soon.