How to return a parcel

Return a parcel with Evri (the new Hermes) in 3 EASY steps. It all starts with one click or tap of a button.

woman sat at table using laptop with drink and parcels next to her

1. Find your retailer

We return parcels to hundreds of retailers. Choose from the most popular shops or enter their name in the search box. If you can’t find your retailer, check our FAQ page.

2. Choose your return method

All we need is your order reference number, email address, reason for returning the parcel and, for some retailers, what it is you’ll be returning. Take your pick from:

man carrying parcels approaching door to local shop

ParcelShop drop off

We have more than 7,000+ ParcelShops across the UK, all conveniently located in local stores. Print your label at home or with a Print ParcelShop device, available at most ParcelShops. If your return is free, you don’t even need to book online – just use the device from start to finish.

woman using terminal on parcel locker while holding cardboard box

Locker drop off

Take your pick from our 3,000+ Locker locations. You’ll need to print the returns label at home

woman answering door to female courier while holding cardboard box

Courier collection

Book a parcel collection from your home or work. You’ll need to print the label.

man carrying parcels approaching door to local shop

3. Drop off your parcel or let your courier collect it

If you choose to return your parcel using a ParcelShop, you can either print the Evri returns label at home or in a ParcelShop with Print In ParcelShop device using a QR or authorisation code (we’ll email it to you).
For our Lockers – open 24/7 – just print and attach the label, then drop off your parcel whenever it suits you.
If you’ve arranged a courier collection, we’ll let you know when we’ll be collecting it.

Return your parcel using a Print In ParcelShop device

If your return is free, you can take your item to any ParcelShop with a Print In ParcelShop device without booking online first.

Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.

If you need to pay for your return, just fill in your details online first and use the QR or authorisation code we’ll email to you at the Print In ParcelShop device to print off your label.

person collecting parcel label from blue printing machine
blue evri parcelshop sign outide local shop

Find your local ParcelShop or Locker

Enter your postcode to find your nearest ParcelShop or Locker

woman sat at counter using laptop with parcel next to her and other household items

Track your return parcel

Track your parcel throughout its journey

FAQs

I can't find my retailers name on the list, what should I do?
Can I send a parcel back to a retailer you don't return for?
Can I return an item with Evri?
How long will my return take to get back to the retailer?
What if my return hasn’t been received?