Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey.
Your delivery settings for all your parcel deliveries.
Divert your parcel
You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker.
Need help tracking?
Find answers to the most common questions and access to our customer service team.
Use the 16 character parcel tracking code
We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favourite retailer or a friend.
You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.
Just enter this number into the tracker, above.
Use the 8 digit calling card number
If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it. Enter this number in the box to get an update on your tracked postage.
How do I track my returns parcel?
You can track a parcel you're returning in the same way as one you're receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above.
How do I track my international parcel?
You can track an international parcel in exactly the same way you’d track a UK parcel, but you’ll need to use our International tracking tool.
Frequently asked questions
How do I divert my parcel?
If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page.
Enter your parcel’s 16-digit tracking number and delivery postcode.
You’ll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.
Depending on what kind of service the sender has selected you’ll either be able to divert to a safe place or neighbour or neighbour only. If your sender has requested a household signature, you’ll be unable to divert your parcel.
What can I do if I haven't received my parcel?
If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.
Can I collect my parcel?
If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make 3 attempts to deliver your parcel.
If you don’t think you’ll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place. Go to divert your parcel.
I won't be in at my expected delivery time
You can now divert your parcelat any point in your parcel’s journey to a neighbour or other safe place.
How can I change my delivery address?
Most retailers like to manage any changes to the delivery address of your parcel, so you’ll need to contact your sender or retailer to do this. Otherwise, you can choose a neighbour’s house or other safe place to divert your parcel.