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Great news Frequent Seller... your account is ready!

Start booking your parcels and you'll see your new cheaper pricing automatically applied at checkout.

Remember: Send 40+ parcels each calendar month for cheaper pricing next month!

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How can we help?
How can we help?

Can I link my Evri account to my marketplace accounts like eBay and Amazon?

Yes, you can connect your Evri account to your eBay and Amazon accounts, as well as to popular marketplaces like Etsy, Shopify and PrestaShop. When you link your Evri account to your marketplace account, it makes sending parcels to buyers much quicker and easier; we’ve explained it in more detail to make this simpler.

Account
When creating an order, I lose my progress when I loginWhy can't I view my marketplace orders when I try to import them?How can I view my orders?Can I upload multiple parcels using a CSV file?I send a lot of parcels, can you offer me a business or credit account?How do I submit a claim for a lost or damaged parcel?How do I complain about one of your services?Is there a problem with the website?Can I link my marketplace account to Evri?How do I make changes to my personal details?
Receiving a parcel
The parcel was delivered damagedWhat can I do if I haven't received my parcel?Expected delivery timeHow can I change my delivery address?How do I track my parcel?How Will Evri Contact Me?Is this Evri Text/Email Genuine?I won't be in at my expected delivery time?What is an “Evri gateway?”How do I change delivery instructions to accommodate disabilities?How can I track my international delivery?
Returning a parcel
I can't find my retailer's name on the list?How can I track my return?How will I know the retailer has received my return?Can I send a parcel back to a retailer you don't return for?How long will my return take to get back to the retailer?How much does a return cost?What if my return hasn't been received?Can I return an item with Evri?What time will the courier collect my return parcel?How should I package my returns parcel?
ParcelShops
How do I sign up to make my shop or store an Evri ParcelShop?Can I collect my parcel?How do I print out parcel labels at a ParcelShop?I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?What is pay and print in ParcelShop?What's a ParcelShop?How do I send parcels through a ParcelShop?Can I collect a parcel from a ParcelShop?
Diversions
If I know I'm going to be in, can I cancel my diversion request?Can I change my parcel diversion request?Can I divert to multiple neighbours' addresses or safe places?Are diversions guaranteed?How do I divert my parcel?What's a parcel diversion?
Sending a parcel
I no longer want to use the Evri Video messageCan I link my Evri account to my marketplace accounts like eBay and Amazon?How should I package my parcel?Can I buy cover for my parcel?Where can I send parcels to?What can I send?What if I can't find an address?I don’t have a printer, what can I do?What can I expect from your next day service?What time will the courier collect my parcel?I can’t add a parcel to my basketI can’t make a paymentI've lost my label or Print in Store codeWhat can I do if the person I'm sending my parcel to isn't going to be in for their delivery?What can I do if the person I'm sending the parcel to doesn't want it any more?I sent my parcel via the Post Office. Whom should I contact if something goes wrong?How will I know when my parcel has been delivered?Can I change the delivery address after I've sent a parcel?How do I change my order details?How do I cancel my order?International deliveriesHow to contact customer services for international parcels
Lockers
Can I get my parcel delivered to a Locker?The locker is too small for my parcel, what can I do?What is a Locker?I'm having trouble with the Locker, what can I do?How do I use a Locker?My barcode isn't scanning

Looking for something else?

How to wrap a parcel
Prohibited and excluded items
Pricing
Size and dimensions
International
Send a parcel
Send a parcel from only £2.69
Return a parcel
Our fast and easy returns service
Send
Send a parcel
Send international parcel
How to send a parcel
What I can and cannot send
How to weigh your parcel
How to wrap your parcel
Send a parcel
Send international parcel
How to send a parcel
What I can and cannot send
How to weigh your parcel
How to wrap your parcel
Track
Track a parcel
Track a parcel
Returns
Return a parcel
How to return a parcel
Return a parcel
How to return a parcel
Parcelshops
ParcelShops
Lockers
Find a ParcelShop
ParcelShops
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Find a ParcelShop
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