How can we help?
Pick a category you need help with:
Account
When creating an order, I lose my progress when I login
Why can't I view my marketplace orders when I try to import them?
How do I make changes to my personal details?
How can I view my orders?
Can I upload multiple parcels using a CSV file?
I send a lot of parcels, can you offer me a business or credit account?
How do I submit a claim for a lost or damaged parcel?
How do I complain about one of your services?
Is there a problem with the website?
Can I link my marketplace account to Evri?
Receiving a parcel
The parcel was delivered damaged
What can I do if I haven't received my parcel?
Expected delivery time
How can I track my international delivery?
How can I change my delivery address?
How do I track my parcel?
How Will Evri Contact Me?
How do I change delivery instructions to accommodate disabilities?
Is this Evri Text/Email Genuine?
I won't be in at my expected delivery time?
What is an “Evri gateway?”
Returning a parcel
I can't find my retailer's name on the list?
How can I track my return?
How should I package my returns parcel?
How will I know the retailer has received my return?
Can I send a parcel back to a retailer you don't return for?
How long will my return take to get back to the retailer?
How much does a return cost?
What if my return hasn't been received?
Can I return an item with Evri?
What time will the courier collect my return parcel?
ParcelShops
How do I sign up to make my shop or store an Evri ParcelShop?
Can I collect my parcel?
Can I collect a parcel from a ParcelShop?
How do I print out parcel labels at a ParcelShop?
I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?
What is pay and print in ParcelShop?
What's a ParcelShop?
How do I send parcels through a ParcelShop?
Diversions
Sending a parcel
I no longer want to use the Evri Video message
Can I link my Evri account to my marketplace accounts like eBay and Amazon?
How will I know when my parcel has been delivered?
How do I cancel my order?
How should I package my parcel?
Can I buy cover for my parcel?
What can I do if the person I'm sending my parcel to isn't going to be in for their delivery?
Where can I send parcels to?
What can I do if the person I'm sending the parcel to doesn't want it any more?
What can I send?
What if I can't find an address?
Can I change the delivery address after I've sent a parcel?
I don’t have a printer, what can I do?
How do I change my order details?
What can I expect from your next day service?
International deliveries
What time will the courier collect my parcel?
I can’t add a parcel to my basket
I can’t make a payment
I've lost my label or Print in Store code