Here’s how to submit a complaint with Evri.
Contact us as soon as possible to let us know what has happened. Depending on your complaint type, you will be able to contact our team by chatbot on our website, if you are the recipient, and by phone or webform if you are the sender.*
Our customer service team in your local depot will look into your complaint and update you on the outcome.
We will contact you by email or phone, whatever is your preference, with an outcome of the investigation and let you know what happens next.
*In certain circumstances, if you are the recipient, we will advise you to contact the sender of the parcel, or the retailer you bought the item from. This is not because we do not want to help, but the sender will be best able to advise if a replacement can be dispatched or a refund issued, and they will then seek compensation from us if appropriate, which can sometimes resolves things more quickly. You should not be out of pocket as the retailer or sender will seek compensation direct from Evri if appropriate.
92% of complaints are resolved within 3 business days