How do I update delivery instructions to support my accessibility needs?
We want every delivery to be as smooth and stress-free as possible, especially for customers with disabilities or specific access needs. That’s why we’ve made it easy for you to share helpful instructions with your courier to make sure your delivery works for you.
You can ask your courier to:
- Give you a little extra time to get to the door
- Ring the doorbell instead of knocking
- Avoid blocking doorways or entrances when placing your parcel
To add your accessibility preferences:
- Log in on evri.com and go to ‘My Places’, use the Evri app, or click the link in your delivery confirmation from us
- Choose your preferences and update delivery
That’s it – your courier will receive the instructions and do their best to accommodate your needs.
We're committed to making deliveries more inclusive and accessible for everyone. To find out more about how we’re improving our services in partnership with organisations like Scope, take a look at our accessibility statement.