How can we help?
How can we help?
What time will the courier collect my parcel?
You can learn more about what time you can
expect your courier
on the day of collection.
Was the information helpful?
Returning a parcel
What time will the courier collect my return parcel?
I can't find my retailer's name on the list?
How can I track my return?
How should I package my returns parcel?
How will I know the retailer has received my return?
Can I send a parcel back to a retailer you don't return for?
How long will my return take to get back to the retailer?
How much does a return cost?
What if my return hasn't been received?
Can I return an item with Evri?
Account
When creating an order, I lose my progress when I login
How do I complain about one of your services?
Can I link my marketplace account to Evri?
Why can't I view my marketplace orders when I try to import them?
How do I make changes to my personal details?
I send a lot of parcels, can you offer me a business or credit account?
How can I view my orders?
How do I submit a claim for a lost or damaged parcel?
Can I upload multiple parcels using a CSV file?
Receiving a parcel
The parcel was delivered damaged
What can I do if I haven't received my parcel?
I won't be in at my expected delivery time?
Expected delivery time
How can I track my international delivery?
How do I track my parcel?
How can I change my delivery address?
ParcelShops
What's a ParcelShop?
How do I sign up to make my shop or store an Evri ParcelShop?
How do I print out parcel labels at a ParcelShop?
How do I send parcels through a ParcelShop?
Can I collect my parcel?
I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?
What is pay and print in ParcelShop?
Can I collect a parcel from a ParcelShop?
Diversions
Can I change my parcel diversion request?
Can I divert to multiple neighbours' addresses or safe places?
How do I divert my parcel?
What's a parcel diversion?
Are diversions guaranteed?
If I know I'm going to be in, can I cancel my diversion request?
Lockers
The locker is too small for my parcel, what can I do?
My barcode isn't scanning
What is a Locker?
Can I get my parcel delivered to a locker?
How do I use a Locker?
I'm having trouble with the Locker, what can I do?
Sending a parcel
Can I buy cover for my parcel?
What time will the courier collect my parcel?
Can I change the delivery address after I've sent a parcel?
International deliveries
What can I expect from your next day service?
How should I package my parcel?
I no longer want to use the Evri Video message
What can I do if the person I'm sending my parcel to isn't going to be in for their delivery?
Where can I send parcels to?
Can I link my Evri account to my marketplace accounts like eBay and Amazon?
How will I know when my parcel has been delivered?
I don’t have a printer, what can I do?
What can I do if the person I'm sending the parcel to doesn't want it any more?
What can I send?
How do I cancel my order?
How do I change my order details?
What if I can't find an address?
Looking for something else?
How to wrap a parcel
Prohibited and excluded items
Pricing
Size and dimensions
Send a parcel
Send a parcel from only £2.69
Return a parcel
Our fast and easy returns service