From our roots as a mail order company nearly 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Evri launched in March 2022 following a successful rebrand from Hermes UK.
Now, with our friendly team of 20,000+ couriers, 14,000+ local one-stop ParcelShops and Lockers and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel in the UK and to more than 220 international destinations.
Our combination of speed, value and service has made us the partner of choice for the majority of the UK’s biggest retailer brands as well as fast-growing market-place online platforms like Vinted and Etsy and consumers looking for alternatives to traditional carriers.
We invest in physical, technological, and people infrastructures, to ensure we continue to deliver for all our stakeholders and to prosper in a challenging market.
Our vision: To lead the way in creating responsible delivery experiences for everyone, everywhere.
Our mission: To offer the most convenient way to send, receive and return parcels without costing the earth.
Our business model: Designed with flexibility and scale in mind to meet the pace of change demanded by our clients and the market.
In 2022 we successfully rebranded from Hermes to Evri and refreshed the core values that guide our actions and activities:
Over the last five years, we have tripled the size of the business and we are looking to double the size of the company again over the next five years as we continue to outperform the wider delivery market. Key areas of growth include international, fulfilment, out of home and returns.
From our roots as a mail order company nearly 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Evri launched in March 2022 following a successful rebrand from Hermes UK.
Timeline | Key milestone |
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Timeline 1974 | Key milestone Our success story started as Grattan Mail Order - in Bradford, Yorkshire. Here, the home delivery model was launched. |
Timeline 1988 | Key milestone Next Directory was launched, and 48-hour delivery was becoming the standard. By this time, Couriers were delivering more than 80% of Grattan's parcels! |
Timeline 1999 | Key milestone Grattan and Freeman’s Catalogue Company merged their delivery infrastructures to become Parcelnet. Meanwhile, many leading retailers were launching their own transactional websites. Then, customer confidence in online shopping started to grow, which was helped by the launch of online parcel tracking in 2004. |
Timeline 2008 | Key milestone Parcelnet rebranded as Hermes Parcelnet Ltd as it formed closer links with its sister company in Germany. |
Timeline 2010 | Key milestone We introduced the first ParcelShop, for people to send items conveniently from a chosen location. Now, the company has a nationwide network of ParcelShops to choose from. |
Timeline 2014 | Key milestone Hermes became the first UK delivery firm to offer a 7-day-a-week service and launched 3 more initiatives: A dedicated international division, giving retailers easy access to consumers in 20 European countries! myHermes’ own 7-day and international delivery solutions Small Business Accounts for SMEs wanting to send over 150 parcels per week |
Timeline 2018 | Key milestone “The Parcel People” became the new Hermes strapline, launched along with the new brand and fleet colours in 2018. The first low-carbon biomethane CNG truck was introduced, too, alongside EVs in London. |
Timeline 2020 | Key milestone Business continued to grow, with the Covid-19 lockdown increasing customer interest in online shopping, boosting sales for online retailers. It was Hermes that helped deliver people’s all-important parcels. In 2020, Biomethane CNG accounted for 30% of the core tractor fleet. It was then that Hermes transformed, with the company - Advent International, investing in Hermes UK to launch the Transformation Programme and ESG Steering Committee. |
Timeline 2021 | Key milestone Hermes launched the new ESG strategy. |
Timeline 2022 | Key milestone Hermes rebranded as Evri in March 2022 and we’ve seen continued success since, outperforming the market. The Barnsley ‘superhub’ also opened for business in 2022, which is the greenest site in our network to date. |
Timeline 2023 | Key milestone Evri is the UK’s biggest dedicated parcel delivery company delivering over 700 million parcels per year. We have a friendly team of 20,000+ Couriers, alongside 14,000+ ParcelShops and Lockers, and our low prices make sending parcels affordable. You can learn even more about us across our website, and even start sending parcels through our network. |
Over the last five years we have tripled the size of the business and we are looking to double the size of the company again over the next five years as we continue to outperform the wider delivery market.
We have held onto covid-related volume growth ahead of the market, partly driven by diversifying our business to capture new market trends and partnerships:
Evolving and diversified sectors underpinned by growing demand:
Strong investment in infrastructure and delivery network to drive continued growth:
Evri continues to invest in its market-leading technology platform