We're here to support you
Contact Evri to get help with your parcels.
How can we help?
We have a range of support services available, from automated self-service channels, to direct contact with Evri customer service advisors. Starting a chat is the quickest way to get help.
Chat
Start a chat to get real-time information about your parcel, make immediate changes to your delivery, or get help with a problem.
Our chat service is the quickest way to contact us. Our digital assistant can provide you with support, or create an enquiry for an Evri customer service advisor to look into. We’ll send you an email or call you once we’ve investigated.
Please check what information you’ll need before contacting us.
- What information do I need?
- Chat to us 24/7
- Create an enquiry in minutes
- Get a response in 24 hours or less
Telephone
Call us if you need a customer service advisor to investigate a problem with your parcel’s delivery, collection, payment or label.
Our voice assistant can provide you with support, connect you to an Evri customer service advisor for help, or record a message from you. We may need time to look into your enquiry, so we’ll call you back once we’ve investigated.
Please check what information you’ll need before contacting us.