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The Evri parcel app

Send, track, divert and return parcels easily.

App

Download the Evri app

The Evri app is a great, time-saving tool when sending, returning, and tracking parcels.

To get started, just download the Evri app from your smartphone’s app store.

What can you do with the Evri app?

The Evri app lets you do the following, all at the tap of a button:

Icon showing how to wrap a parcel

1. Send a parcel

Track location icon

2. Track a parcel

Icon of a parcel

3. Return a parcel

Courier icon

4. Divert a parcel

Open porch icon

5. Update My Places settings

Parcelshop icon

6. Find a ParcelShop

Play video icon

7. Use Evri Video

A close-up of a customer sitting on a sofa, holding their phone and smiling at their screen.

Send a parcel quickly and easily

Sending a parcel has never been easier. With the Evri app, you can book and pay for your parcel in a few taps! Just choose whether you’d like to drop off at a ParcelShop, or Locker, or have your Evri Courier collect them from an address of your choice.

If you don’t have access to a printer, don’t worry. Find a ParcelShop that’s convenient and print a label using the free Print In ParcelShop device.

Track your parcels in the app

There’s no need to sign in every time you use our app; the information you need is just a tap away! Click through to email notifications to reach the tracking page quickly and easily, making tracking parcels an even smoother experience. Get real-time tracking information by entering your parcel’s 16-character tracking code, too. Once you’ve downloaded the app, you’ll see:

Track location icon

Information on your parcel’s progress

This includes when it’s been delivered.

Camera icon

A photo of your parcel

If it’s been delivered to your safe place.

Followed instructions icon

The delivery signature

If it was required by the sender.

Easy parcel returns

The Evri app makes returning a parcel quick and easy. Just search for one of the retailers we work with, then choose to drop your parcel off at a ParcelShop and print in store, or at a Locker. Alternatively, organise for a Courier to collect it from you.

An older man is cutting out a label. Only his hands are visible.
A courier is outside next to an open garage door, scanning a parcel for its delivery to a safe place.

Divert your parcel easily

Not going to be home? No problem! In just a few taps you can tell your courier to deliver your parcel to a neighbour or to a safe place like a garage, porch or shed.

Need someone to keep an eye on your parcel? Use the NEW ‘share my delivery’ feature to share your tracking information with someone you trust – they’ll be able to see updates on your parcel’s progress and divert it to a safe place or neighbour on your behalf.

An Evri courier smiling and posing for the camera with two parcels in their grasp. The backdrop is a suburban British neighbourhood with plenty of greenery.

Set preferences for smoother deliveries

You can use ‘My Places’ on the app to set preferences for all your parcel deliveries. You can:

1

Set your safe place

For deliveries and collections.

2

Add a photo and delivery notes

This helps your Evri courier find the correct address, e.g. “up the steps, press third floor flat buzzer”.

3

Choose a preferred neighbour

Select a neighbour your Courier should deliver the parcel to

Top down view of a man with a parcel on his lap watching an Evri video. The video is of a mother and two children smiling and waving.

Bring your parcels to life with Evri Video

Sending something for a special occasion? With Evri Video, you can now make your parcel even more personal by adding a video message.