How will Evri contact you?

Generally, we will contact you by email or text message to advise where your parcel is in our delivery process. At times, this may include a tracking link. We may also contact customers by email or text message and ask for information in relation to an ongoing claim.

Our emails will typically be from, or

Our SMS messages:

  • Will not show the sender name as a mobile phone number
  • Will never ask you for payment
  • Will never include a link except for a tracking link called (Please be aware even if the link does show as https:/ we cannot guarantee this is genuine. If you are unsure do not click a link and do not enter any personal details.