How will Evri contact you?

Generally, we will contact you by email or text message to advise where your parcel is in our delivery process. At times, this may include a tracking link. We may also contact customers by email or text message and ask for information in relation to an ongoing claim.

Our emails will typically be from @evri.com, @hermes-europe.co.uk or @myhermes.co.uk.

Our SMS messages:

• Will not show the sender name as a mobile phone number
• Will never ask you for payment
• Will never include a link except for a tracking link called https://evri.link/...... (Please be aware even if the link does show as https:/evri.link/..... we cannot guarantee this is genuine. If you are unsure do not click a link and do not enter any personal details.