Check which items are prohibited and which are excluded from compensation
You can send lots of things using Evri (the new Hermes), but there are some things we can’t accept or compensate for
For each category below, you can find out about which items are:
Excluded from compensation – you can send them with us, but we can’t provide cover or compensation for them
Prohibited, not permitted in network – we simply can’t accept these items
To learn more, please read our terms and conditions.
When sending fragile items, you’ll need to make sure they’re packed securely to make sure they arrive at their destination in one piece. While you can send some fragile items with Evri, there are a few limitations to bear in mind.
Excluded from compensation
Prohibited items, not permitted in network – do not send
If you need to send appliances or electronics, Evri can help. Just remember that some items won’t be covered for compensation if they’re lost or damaged. Make sure you note down any prohibited items too before you try to book a delivery.
Excluded from compensation
Prohibited, not permitted in network – do not send
A nice bottle of wine or a set of luxury toiletries is often the go-to gift for someone special, but they’re best delivered in person as you can’t send them with Evri.
Excluded from compensation
Prohibited, not permitted in network – do not send
There are some items that we can’t carry because they’re illegal or too dangerous for our couriers to transport.
Excluded from compensation
Prohibited, not permitted in network – do not send
We are unable to carry most biological and any live goods. While you can use Evri to send some biological items, these are usually excluded from compensation.
Excluded from compensation
Prohibited, not permitted in network – do not send