What you can and can’t send with Evri
Find out which items are prohibited and which are excluded from compensation before you send
Sending restrictions
You can send lots of things with us, but there are some items we can’t accept or compensate for. These are listed below.
- Excluded from compensation: You can send these items with us, but we can’t provide cover or compensation if they are lost or damaged.
- Prohibited: We simply cannot accept these items; they are not permitted in our network.
- UK and internationally dependent: Some items are excluded from compensation or prohibited depending on whether you're sending within the UK or overseas.
Remember, all parcels must meet our weight and size guidelines. It's also important to make sure your contents are safe and secure when wrapping your parcel, as it will be moving around our hubs, depots, and vans before reaching its destination.
To learn more, please read our terms and conditions.
UK and internationally dependent
Fragile, perishable, and frozen items
UK destinations
Excluded from compensation
Food or goods that are fragile or perishable within 7 days. This includes but is not limited to the following:
- Chilled and frozen food
- Plants
- Seeds
- Flowers
- Plant derivatives
International destinations
Prohibited
- All perishable items, including items containing frozen water and dry ice
- Honey
- Meat and edible meat offal
See also live animals and eggs
Financial items
UK destinations
Excluded from compensation
Cheques, bonds and stamps
- Cheques or dividend warrants which are uncrossed and made payable to the bearer
- Uncrossed postal orders which do not state to whom they are to be paid
- Bankers' drafts
- Bearer securities including
- Share warrants
- Bonds
- Relative coupons
- Un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
Cash, cards and prepaid items
- Coupons
- Vouchers
- Gift vouchers and cards
- Tokens
- Postage stamps
- National insurance stamps
- Credit cards
- Debit cards
- Lottery tickets
- Scratch cards
- SIM cards
- Tickets or passes, such as for travel or events
- Any form of currency (including notes and coins)
International destinations
Prohibited
- All of the above
Liquids
UK destinations
Excluded from compensation
- Alcohol
- Liquids under 1000ml
Please check that your liquid is not prohibited from our network before sending.
Prohibited
- Paints
- Oils
- Perfumes
- Aftershaves
- Inks
- Enamels
- Varnishes, including nail varnish
- Liquid nitrogen
- Liquids over 1000ml
See explosives and flammable products
See glass items
International destinations
Prohibited
- All liquids, including items containing frozen water and nicotine solution
Excluded from compensation
Incorrectly or improperly packaged items
We cannot accept or cover items that have been badly packaged or strapped together.
Please make sure all items have been securely packaged before you send with us. See our guide on how to wrap a parcel for best practices.
Glass items
Includes any glass items or fragile items that contain glass parts.
See also kitchen appliances
Diamonds and precious materials
- Diamonds
- Precious stones
- Precious metals, including articles made largely or wholly of gold or silver
Antiques
Objects 100 years old or more.
Please note that internal damage to appliances, mechanical items or electronics is excluded from compensation.
Ceramic, composite, or stone-derived materials
Items made from or containing ceramic, stone, or similar materials, including but not limited to:
- Mirrored items
- Crystal
- Ceramics
- Porcelain
- Plaster
- Marble
- China
- Stone
- Slate
- Resin
- Granite
- Concrete
- Fossils
- Stones
- Stoneware
- Stone derivative
Paintings, prints or canvases
Includes original artwork, framed or unframed paintings, printed posters, and stretched canvases. Due to their fragile nature and high value, these items are not covered for damage or loss, even when well-packaged.
Furniture
We do not cover furniture unless it is flat-packed and safely packaged.
Electronic devices and displays
This includes but is not limited to the following items:
- Laptops
- Computers
- Game consoles
- TVs
- Monitors
See also kitchen appliances
Please note that internal damage to appliances, mechanical items or electronics is excluded from compensation.
Lights
This includes but is not limited to the following items:
- Lighting equipment
- Vehicle lights
- Light bulbs
Please note that internal damage to appliances, mechanical items or electronics is excluded from compensation.
Kitchen appliances
Kitchen appliances such as white goods or electronic equipment with fragile/glass parts.
Please note that internal damage to appliances, mechanical items or electronics is excluded from compensation.
Photography and optical equipment
- Cameras
- Lenses
- Spectacles
- Optical equipment such as telescopes or binoculars
Please note that internal damage to appliances, mechanical items or electronics is excluded from compensation.
Memorabilia and collectables
- Memorabilia
- Photographs
- Signed items
- Vinyl records
Musical instruments
Musical instruments, including their cases when used as external packaging.
Cases used as external packaging
If a musical instrument case or suitcase is used as outer packaging, the case itself won’t be covered. If you’re sending clothes in a suitcase, please pack your items in strong outer packaging if you’d like the case to be covered in addition to the contents.
Please note that internal damage to appliances, mechanical items or electronics is excluded from compensation.
Documentation
- Passports
- Driving licenses
- Medical, employment, property or commercial records
Drugs and medicinal products
- Off-the-shelf medication purchased without requiring a prescription will be accepted, though conditions may still apply under 'excluded from compensation' for any liquids, glass containers, etc.
See also drugs and medicinal products in our prohibited list.
Tobacco and tobacco products
This includes cigarettes, cigars, rolling tobacco, and any other products containing tobacco.
Real fur
This includes any items made wholly or partly from real animal fur, such as clothing, accessories, or trims.
Prohibited items
Batteries
- Lithium batteries
- Disposable vapes
Please note that you can send batteries with us if they are included with the equipment they power.
Drugs and medicinal products
- Any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislation, including medical tests and CBD (cannabidiol) products
Please note that off-the-shelf medication purchased without requiring a prescription will be accepted, though conditions may still apply under drugs and medicinal products excluded from compensation.
See also glass items
See also liquids excluded from compensation and prohibited
Scripts or subscription certificates
This includes documents that represent financial value or entitlements, such as shareholder scripts, stock certificates, or subscription rights.
Vehicle parts
The following vehicle parts cannot be accepted within our network if they:
- Contain liquids
- Weigh over 15kg
- Measure over our maximum dimension limits
Please see our size and weight guide for more information.
Explosives and flammable products
- Matches
- Lighters
- Paints
- Oils
- Perfumes
- Aftershaves
- Inks
- Enamels
- Varnishes, including nail varnish
- Flammable liquids and solids, including flammable cleaning products
- Liquid nitrogen
- Any combustible or toxic substance
- Any liquids above 1000ml
See toxic substances and infectious materials
See liquids
Magnetised material
We cannot accept items with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package.
Hazardous materials
- Cleaning products that contain any hazardous materials
Sharp instruments, weapons, ammunition and replicas
Sharp instruments
- Knives, including kitchen knives, survival knives, razors, or craft knives
- Scissors
- Axes
- Gardening and household tools with blades or sharp edges, including:
- Shears
- Secateurs
- Saws
- Fencing foils, epees and sabres
Weapons, ammunition and replica weapons
- Including decorative, deactivated or air-powered weapons
Pressurised containers
- Aerosols
- Oxygen tanks
- Fire extinguishers
Illegal items
- Goods which are illegal, including but not limited to pirated, counterfeit or fake goods
- The carriage of which is illegal, or
- The supply of which to the recipient is illegal
Miscellaneous manufactured articles
Goods made in foreign prisons, except those imported for non-commercial purposes of a kind not manufactured in the United Kingdom, or those in transit.
Misleading endorsements
Parcels must not bear words, marks or designs which are unauthorised, which may reasonably lead the recipient to believe it has been sent on His Majesty’s Service.
Human and animal remains
Including, without limitation, ashes and biological substances.
Please see our ‘real fur’ section under excluded from compensation.
Live animals and eggs
Including but not limited to:
- Mammals
- Reptiles
- Fish, crustaceans, molluscs, and other aquatic invertebrates
- Invertebrates
- Amphibians
- Birds
- Insects
- Larvae
- Pupae
See fragile, perishable, and frozen items
Toxic substances and infectious materials
Any combustible or toxic substance or contents that could react dangerously with other substances, including, without limitation:
- Serums & Vaccines
- Pesticides
- Poisonous, toxic and infectious substances
- Radioactive materials
- Pathogens
- Clinical
- Environmental and medical waste, including patient samples
- Ebola and anthrax
See explosives and flammable products
Corrosive Substances
Including:
- Ammonium hydroxide (CAS RN 1336-21-6)
- Formic acid (CAS RN 64-18-6)
- Hydrochloric acid (CAS RN 7647-01-0)
- Hydrofluoric acid (CAS RN 7664-39-3)
- Nitric acid (CAS RN 7697-37-2)
- Phosphoric acid (CAS RN 7664-38-2)
- Sodium hydroxide (CAS RN 1310-73-2)
- Sodium hypochlorite (CAS RN 7681-52-9)
- Sulfuric acid (CAS RN 7664-93-9)