courier next to white van approaching house with parcel

Sending restrictions

You can send lots of things using Evri (the new Hermes), but there are some things we can’t accept or compensate for

For each category below, you can find out about which items are:

Excluded from compensation – you can send them with us, but we can’t provide cover or compensation for them

Prohibited, not permitted in network – we simply can’t accept these items

To learn more, please read our terms and conditions.

Fragile and personal/irreplaceable items

When sending fragile items, you’ll need to make sure they’re packed securely to make sure they arrive at their destination in one piece. While you can send some fragile items with Evri, there are a few limitations to bear in mind. 

Excluded from compensation

  • All items that have been badly packaged
  • Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials) 
  • Fossils, stones, marble, stoneware or any stone derivative
  • Glass items or fragile items that contain glass parts including kitchen appliances
  • Lighting equipment such as vehicle lights and light bulbs
  • Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
  • Liquids or items contained in glass or ceramics – please note ALL liquids are prohibited
  • Paintings, prints or canvases
  • Musical instruments including their cases or suitcases when used as external packaging
  • Diamonds and other precious stones with a value in excess of £999
  • Articles made largely or wholly of gold, silver or other precious metals
  • Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
  • Resin, amber and composite items
  • Plants, seeds, flowers and plant derivatives
  • Antiques - objects over 100 years old
  • Furniture - unless flat packed and safely packaged
  • Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
  • Coupons, vouchers, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, currency notes or coins
  • Documentation – such as passports, driving licenses, medical, employment, property or commercial records
  • Memorabilia, photographs, signed items and vinyl records
  • Diamonds and other precious stones, jewellery or watches with a value in excess of £999 or antique items

Prohibited items, not permitted in network – do not send 

  • All liquids are prohibited – including gels, creams, pastes, lotions, oils, perfumes, aftershaves, paints, inks, enamels and varnishes including nail varnish
  • Pressurised containers – such as aerosols, oxygen tanks or fire extinguishers
  • Scripts or subscription certificates
customer holding parcel at shop counter

Appliances, mechanical items and/or electronics

If you need to send appliances or electronics, Evri can help. Just remember that some items won’t be covered for compensation if they’re lost or damaged. Make sure you note down any prohibited items too before you try to book a delivery. 

Excluded from compensation

  • Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
  • Glass items or fragile items that contain glass parts including kitchen appliances
  • Kitchen appliances such as white goods, electronic equipment with fragile/glass parts
  • Laptops and computers
  • TVs and monitors
  • Lighting equipment such as vehicle lights and light bulbs
  • Internal damage of appliances, mechanical items or electronics is excluded from compensation

Prohibited, not permitted in network – do not send

  • Batteries such as lithium batteries, unless included with the equipment they power
  • Gardening and household tools, unless they are properly protected 
  • Vehicle parts – parts which are over our weight limit (15kg), that are outside of our dimension limits, or contain liquids
courier scanning parcel with smartphone outdoors

Liquids, gels and/or perishables

A nice bottle of wine or a set of luxury toiletries is often the go-to gift for someone special, but they’re best delivered in person as you can’t send them with Evri. 

Excluded from compensation

  • Any dangerous, hazardous, perishable or prohibited goods
  • Perishable food or goods including chilled and frozen food, plants, seeds, flowers and plant derivatives
  • Tobacco and tobacco products

Prohibited, not permitted in network – do not send 

  • All liquids are prohibited – including gels, creams, pastes, lotions and oils
  • Oxidising substances and organic peroxide – these are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health. For example: bromides; chlorates; components of fibreglass repair kits; disinfectants; nitrates; per chlorates; permanganates and peroxides
  • Pesticides – any chemical that is used to kill pests and insects
  • Poisonous, toxic and infectious substances – substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact
  • Vehicle parts that contain liquids
  • Cleaning products 
customer handing garment and parcel label to cashier

Dangerous and/or illegal goods

There are some items that we can’t carry because they’re illegal or too dangerous for our couriers to transport.

Excluded from compensation

  • Any dangerous, hazardous, perishable or prohibited goods
  • Items which have been strapped together

Prohibited, not permitted in network – do not send 

  • All toxic substances are prohibited – such as arsenic; beryllium; cyanide; fluorine; hydrogen selenide; infectious substances containing micro organisms or their toxins which are known to cause – or are suspected of causing – disease; mercury; mercury salts; mustard gas; nitrobenzene; nitrogen dioxide; pesticides; serum and vaccines
  • Illegal items – goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal
  • Magnetised material – with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package
  • Miscellaneous manufactured articles – goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit
  • Gardening and household tools – unless they are properly protected
  • Misleading endorsements – parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe it has been sent On Her Majesty’s Service
  • Oxidising substances and organic peroxide – these are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health. For example: bromides; chlorates; components of fibreglass repair kits; disinfectants; nitrates; per chlorates; permanganates and peroxides
  • Pathogens – things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. For example: clinical; environmental and medical waste; Ebola and anthrax
  • Perfumes and aftershaves – as well as being classed as liquids, these are flammable and are prohibited 
  • Pesticides – any chemical that is used to kill pests and insects
  • Poisonous (toxic) and infectious substances – substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact
  • Pressurised containers – such as aerosols, oxygen tanks or fire extinguishers 
  • Radioactive materials – radioactive materials and samples that are classified as radioactive using table 2-12 of the latest edition of the International Civil Aviation Organisation’s (ICAO) technical instructions. For example: fissile material; (uranium 235, etc); radioactive waste material; thorium or uranium ores etc
  • Sharp instruments – including knives, scissors and axes
  • UN2814 or UN2900 Infectious substances – these are classified at Division 6.2 of the 2005–2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation (ICAO)
  • Weapons and replica weapons – including decorative, deactivated or air powered weapons
  • Drugs – any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislations including medical tests
  • Miscellaneous manufactured articles – goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit
courier carrying box approaching house

Live and/or biological goods

We are unable to carry most biological and any live goods. While you can use Evri to send some biological items, these are usually excluded from compensation. 

Excluded from compensation

  • Plants, seeds, flowers (dried or fresh) and plant derivatives
  • Real fur

Prohibited, not permitted in network – do not send 

  • Human and animal remains including, without limitation, ashes
  • Live animals and eggs – including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae
  • Pathogens – things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. For example: clinical; environmental and medical waste; Ebola and anthrax.