The parcel was delivered damaged
Unfortunately some parcels may get accidentally damaged during delivery but we’ll do our best to get things sorted out as soon as we can.
Find more help if you have a damaged parcel.
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Account
When creating an order, I lose my progress when I loginWhy can't I view my marketplace orders when I try to import them?How do I make changes to my personal details?How can I view my orders?Can I upload multiple parcels using a CSV file?I send a lot of parcels, can you offer me a business or credit account?How do I submit a claim for a lost or damaged parcel?How do I complain about one of your services?Is there a problem with the website?Can I link my marketplace account to Evri?
Receiving a parcel
The parcel was delivered damagedWhat can I do if I haven't received my parcel?Expected delivery timeHow can I track my international delivery?How can I change my delivery address?How do I track my parcel?How Will Evri Contact Me?How do I change delivery instructions to accommodate disabilities?Is this Evri Text/Email Genuine?I won't be in at my expected delivery time?What is an “Evri gateway?”
Returning a parcel
I can't find my retailer's name on the list?How can I track my return?How should I package my returns parcel?How will I know the retailer has received my return?Can I send a parcel back to a retailer you don't return for?How long will my return take to get back to the retailer?How much does a return cost?What if my return hasn't been received?Can I return an item with Evri?What time will the courier collect my return parcel?
ParcelShops
How do I sign up to make my shop or store an Evri ParcelShop?Can I collect my parcel?Can I collect a parcel from a ParcelShop?How do I print out parcel labels at a ParcelShop?I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?What is pay and print in ParcelShop?What's a ParcelShop?How do I send parcels through a ParcelShop?
Diversions
Sending a parcel
I no longer want to use the Evri Video messageCan I link my Evri account to my marketplace accounts like eBay and Amazon?How will I know when my parcel has been delivered?How do I cancel my order?How should I package my parcel?Can I buy cover for my parcel?Where can I send parcels to?What can I send?What if I can't find an address?Can I change the delivery address after I've sent a parcel?I don’t have a printer, what can I do?What can I expect from your next day service?What time will the courier collect my parcel?I can’t add a parcel to my basketI can’t make a paymentI've lost my label or Print in Store codeInternational deliveriesWhat can I do if the person I'm sending my parcel to isn't going to be in for their delivery?What can I do if the person I'm sending the parcel to doesn't want it any more?How do I change my order details?How to contact customer services for international parcels