Welcome to the Evri Privacy Notice. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) when you order delivery services from us and tell you about your privacy rights and how the law protects you.
This website is not intended for children and we do not knowingly collect data relating to children.
At Evri, we are 100% committed to protecting the privacy and security of our customers and site visitors. Evri staff members are customers and data subjects themselves, of both Evri and other internet sites – so we appreciate and respect how important privacy is.
For all our services, the data controller — the company that’s responsible for your privacy— is Hermes Parcelnet Limited and our address is Capitol House, 1 Capitol Close, Morley, Leeds LS27 0WH. Further information on how you can contact us with any questions on how we protect your privacy can be found at the end of this notice.
We have appointed a data protection officer (DPO), Ryan MacInnis, who is responsible for overseeing questions in relation to this privacy notice.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We do not collect any Special Categories of Personal Data about you (for your information Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
|How we use your name and contact details||Why||Lawful Basis for Processing|
|How we use your name and contact details To register you as a new customer||Why We have to use your name and address to add you to our systems.||Lawful Basis for Processing Processing is necessary for the performance of a contract|
|How we use your name and contact details Deliver your parcel/package||Why We have to use your name and address to deliver your parcel/package||Lawful Basis for Processing Processing is necessary for the performance of a contract|
|How we use your name and contact details Send you service messages by text and e-mail||Why We use your phone number and/or email address to send services messages such as delivery notifications and updates||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use your name and contact details Parcel recipient satisfaction surveys||Why To improve the quality of service we provide||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use your name and contact details Sending you information by text and/or about our products and services||Why To keep you up to date with our latest offerings||Lawful Basis for Processing You have given explicit consent or for the purposes of Evri's legitimate interests|
|How we use your name and contact details Fraud prevention and detection||Why To prevent and detect fraud against either you or Evri||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use your financial data||Why||Lawful Basis for Processing|
|How we use your financial data Take payment, give refunds and settle claims||Why Necessary to make payment for Evri's services and/or facilitate the payment of a refund/claim back to you||Lawful Basis for Processing Processing is necessary for the performance of a contract|
|How we use your financial data Fraud prevention and detection||Why To prevent and detect fraud against either you or Evri||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use your financial data Collect and recover money owed to us||Why To lawfully complete the contract between us||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use your name and contact details||Why||Lawful Basis for Processing|
|How we use your name and contact details Provide customer service and support||Why To ensure you receive appropriate support in relation to any service enquiries you make||Lawful Basis for Processing Processing is necessary for the performance of a contract|
|How we use your name and contact details Train our staff||Why To ensure we can provide you the best possible service when you contact us||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use your name and contact details Asking you to leave a review or take a survey||Why To study how customers use our products/services||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use your usage data||Why||Lawful Basis for Processing|
|How we use your usage data Improve our website||Why To give you the best possible experience and identify any areas of the site that are not working properly||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use technical data||Why||Lawful Basis for Processing|
|How we use technical data Use of data analytics to improve our website, products/services, marketing, customer relationships and experiences||Why To define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
|How we use technical data To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||Why For running our business, provision of administration and IT services, network security and to prevent fraud||Lawful Basis for Processing Processing is necessary for the purposes of Evri's legitimate interests|
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or phone number. We want to earn and maintain your trust, and we believe this is essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
If you want to send a parcel from the UK to a destination outside of the UK, you may visit and use the Evri International website which is a website operated by our third-party partner, Parcel2go.com Limited under the Evri brand.
This means that if you use the Evri International website you are contracting with Parcel2go.com Limited rather with Evri. Parcel2go.com Limited is a company registered in England. Parcel2go.com Limited may be contacted via https://international.evri.com/help-centre
We share personal data and other data related to the Services, which Evri has collected from you in relation to our Services, with Parcel2go.com Limited but, this is only used to:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
An IP address is a string of numbers which identifies a specific computer or internet enabled device when it connects to a network such as the internet, enabling such devices to communicate.
We have an offshore partner in India, which we use to support IT Development activities. As India is not a country that currently has a European Commission decision of adequacy, we protect your privacy and your rights using the European Commission’s standard data protection clauses and/or any other appropriate supplementary measures.
To continually review and improve the quality of service we offer our customers, we may invite you to take part in a survey provisioned by a company called Verint/ForeSee. The data collected by Verint/ForeSee will only include personal data should you choose to provide it – the survey can be completed anonymously. The data collected by Verint/ForeSee is hosted in the United States and the transfer of data is protected using the European Commission’s standard data protection clauses.
Only a small percentage of visitors will be asked to undertake the survey. If you don’t want to take part, please close the pop-up window invite and you can continue with your browsing.
If you choose to take the survey:
All data is submitted directly to Foresee and Foresee provides Evri with the results of the survey. Foresee will not sell or disclose to third parties any personal data gathered from the surveys. For full details of how Foresee process and use the survey data please see:
We may also invite you to leave a review on the Trust Pilot website. To invite you to leave a review, your email address will be shared with them. Should you not wish to leave a review, you can choose not to respond to that invitation. Trust Pilot retain your email address only for the purpose of sending this invite and for no other purpose.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- How Long Will You Use My Personal Data For?
We’ll also retain files if we reasonably believe there is a prospect of litigation. The specific retention period for your Personal Information will depend on your relationship with us and the reasons we hold your Personal Information.
To support us in managing how long we hold your data and our record management, we maintain a data retention policy which includes clear guidelines on data retention and deletion.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information. You have the right to:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, you can do so by either:
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
If you wish to raise a complaint, or just have questions, please contact us - email@example.com or at Data Protection Team, Capitol House, 1 Capitol Close, Morley, Leeds LS27 0WH.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
This notice was last updated July 2021