My barcode isn’t scanning

Don’t worry if you’re having issues scanning your barcode. You can enter the 16-digit barcode manually using the keypad on the screen.

If this still doesn’t work, or you’re experiencing any other issues, help is available.

We use two types of Locker – InPost and Evri. Technical support for InPost Lockers is available on 0330 335 0950. Lines are open from 8am-10pm Mon-Fri, and 8am-8pm Sat-Sun and bank holidays.

If you’re using an Evri Locker, select “help” on the terminal to find out what to do next.

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