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My barcode isn’t scanning

Don’t worry if you’re having issues scanning your barcode. You can enter the 16-digit barcode manually using the keypad on the screen.

If this still doesn’t work, or you’re experiencing any other issues, help is available.

Thankfully you don't need to look any further than the Locker itself for assistance. Simply select “help” on the terminal to find out what to do next.

Additional help

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Account

When creating an order, I lose my progress when I login Why can't I view my marketplace orders when I try to import them?How do I make changes to my personal details?How can I view my orders?Can I upload multiple parcels using a CSV file?I send a lot of parcels, can you offer me a business or credit account?How do I submit a claim for a lost or damaged parcel?How do I complain about one of your services?Is there a problem with the website?Can I link my marketplace account to Evri?

Receiving a parcel

The parcel was delivered damaged What can I do if I haven't received my parcel?Expected delivery time How can I track my international delivery?How can I change my delivery address?How do I track my parcel?How Will Evri Contact Me?How do I change delivery instructions to accommodate disabilities?Is this Evri Text/Email Genuine?I won't be in at my expected delivery time?What is an “Evri gateway?”

Returning a parcel

I can't find my retailer's name on the list?How can I track my return?How should I package my returns parcel?How will I know the retailer has received my return?Can I send a parcel back to a retailer you don't return for?How long will my return take to get back to the retailer?How much does a return cost?What if my return hasn't been received?Can I return an item with Evri?What time will the courier collect my return parcel?

ParcelShops

How do I sign up to make my shop or store an Evri ParcelShop?Can I collect my parcel?Can I collect a parcel from a ParcelShop?How do I print out parcel labels at a ParcelShop?I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?What is pay and print in ParcelShop?What's a ParcelShop?How do I send parcels through a ParcelShop?

Diversions

If I know I'm going to be in, can I cancel my diversion request?Can I change my parcel diversion request?Can I divert to multiple neighbours' addresses or safe places?Are diversions guaranteed?How do I divert my parcel?What's a parcel diversion?

Sending a parcel

I no longer want to use the Evri Video message Can I link my Evri account to my marketplace accounts like eBay and Amazon?How will I know when my parcel has been delivered?How do I cancel my order?How should I package my parcel?Can I buy cover for my parcel?Where can I send parcels to?What can I send?What if I can't find an address?Can I change the delivery address after I've sent a parcel?I don’t have a printer, what can I do?What can I expect from your next day service?What time will the courier collect my parcel?I can’t add a parcel to my basket I can’t make a payment I've lost my label or Print in Store code International deliveries What can I do if the person I'm sending my parcel to isn't going to be in for their delivery?What can I do if the person I'm sending the parcel to doesn't want it any more?How do I change my order details?How to contact customer services for international parcels

Lockers

Can I get my parcel delivered to a Locker?How do I use a Locker?The locker is too small for my parcel, what can I do?What is a Locker?I'm having trouble with the Locker, what can I do?My barcode isn't scanning

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Return a parcel

Our fast and easy returns service