Evri's environment, social and governance (ESG) strategy

Our vision is to provide parcel deliveries that don’t cost the earth

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ESG

ESG matters

As a responsible carrier we’ve always recognised our impact on the environment and believe in doing the right thing for our people.

Now, after a period of dramatic growth for the business, which has seen us delivering 800+ million parcels a year, we’re doubling down on our focus and affirming our position as ESG leaders.

There’s been a significant gear change in our efforts to become an even more ethical and sustainably conscious business. As we move towards our net-zero carbon emissions target, which we aim to hit by 2035, ESG forms two of the four core pillars that underpin the Evri brand. Firstly, there’s community. Couriers and ParcelShops have always been a key part of our operation and play a vital role in the diverse, dynamic communities we serve across the UK.

Secondly, there’s sustainability itself. We’re growing the biggest sustainable fleet in the industry thanks to our ongoing investment in technology and exploration of alternative fuels.

We have a dedicated ESG steering committee that reports priority KPIs including carbon and ESG risk monthly to the Executive Committee and quarterly to the Board, to ensure ESG is considered in key strategy and business decisions.

We know it will be a long journey, but we’re firmly on the right road as we look to deliver a better future for the planet and people – our colleagues, customers and retail partners, and our wider communities.

Our ESG highlights, initiatives and targets are set out over the following pages.

An Evri Courier is walking down the street in a residential area with a parcel under his arm.
A female van driver dressed in an Evri branded hi-vis vest is charging a blue Evri electric van.

Environment

We’ve enhanced our alternative fuels fleet with biomethane Compressed Natural Gas (bio-CNG), Hydrotreated Vegetable Oil (HVO), electric-powered vehicles and electric-cargo (e-cargo) bikes, we have also built a number of energy-saving features into our fleet and network of hubs and depots. We’re also helping customers and clients become more sustainable with our innovative products.

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View from the window of a house, an Evri courier is approaching and waving to a woman in the window. He is delivering a couple of parcels to the house.

Social

We’ve enhanced our union-recognised SE+ contract for our team of couriers and have launched a host of employee wellbeing and engagement initiatives. We have also partnered with Scope, the UK’s biggest disability equality charity, supporting our ambition to become the most accessible parcel delivery company in the UK.

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An Evri courier in high vis is smiling posing towards the camera with a parcel under their arm. The backdrop is a street of terraced houses in a rural British neighbourhood.

Governance

As well as refreshing our code of conduct for employees, suppliers and couriers, we’ve made all policies and reports – including gender and ethical pay gap, tax and modern slavery – easily accessible. We’ve also implemented mandatory ESG training for all colleagues.

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Who we are

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. We’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

From our roots as a mail order company nearly 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 28,000+ couriers, an estate of 10,000+ local one-stop ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.

Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and the majority of the UK’s top retailers to safely get parcels from A to everywhere.

A lot of parcels, in fact. More than 800 million a year.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our low-carbon fleet.

Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.

Every parcel, every person, every place – every delivery made for you.

A courier is outside next to a summer house, scanning a parcel for its delivery to a safe place.

Key milestones in Evri ESG history

TimelineInitiative
Timeline2018InitiativeFirst low-carbon biomethane CNG trucks and EVs in London.
Timeline2019InitiativeLaunch of Self-Employed+ programme for couriers. Enabling any of our self-employed couriers to benefit from paid holidays and a guaranteed hourly rate.
Timeline2020InitiativeBiomethane CNG accounts of 30% of our core tractor fleet. Advent international invests in Hermes UK (now Evri), launch of Transformation Programme and ESG Steering Committee. Increase in biomethane CNG core tractor fleet to 40% and 30% Electric vans to service ParcelShops.
Timeline2021InitiativeLaunch of our new ESG strategy.
Timeline2022InitiativeWe publish our very first ESG report, setting out our vision and achievements in detail. Our Barnsley 'superhub' opens for business - the largest site in our network to date. We launch our first courier pension scheme in December, and also include parental leave provisions in our Self-Employed Plus offer.
Timeline2023InitiativeAs we continued to grow we looked to maintain our low carbon fleet - a further 12 bio-CNG trucks to support peak were included in the core fleet, bringing the current total 202 (52%). In Oct 2023 we held our inaugural supplier decarbonisation event. In Apr 2023 we launched a project aimed at improving leadership capability, creating a practical performance management framework.
Timeline2024InitiativeWe have continued to add EVs to our van fleet, with EVs accounting for over 50% of our core van fleet. We have also partnered with Scope, the UK’s biggest disability equality charity, supporting our ambition to become the most accessible parcel delivery company in the UK.
Timeline2025InitiativeEvri became one of the first in logistics to integrate the new DAF XB Electric truck into the fleet. We now have a sustainable vehicle for every stage of the parcel journey, from local deliveries with e-cargo bikes and EV vans to bio-CNG, allowing us to offer a low-carbon solution across all fleet types.
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