ESG matters

As a responsible carrier we’ve always recognised our impact on the environment and believe in doing the right thing for our people.

Now, after a period of dramatic growth for the business, which has seen us delivering 700 million+ parcels a year, we’re doubling down on our focus and cementing our position as ESG leaders.

There’s been a significant gear change in our efforts to become an even more ethical and sustainably conscious business. As we move towards our net zero carbon emissions target, which we aim to hit by 2035, ESG forms two of the four core pillars that underpin the Evri brand. Firstly, there’s community. Couriers and ParcelShops have always been a key part of our operation and play a vital role in the diverse, dynamic communities we serve across the UK.

Secondly, there’s sustainability itself. We’re growing the biggest sustainable fleet in the industry thanks to our ongoing investment in technology and exploration of alternative fuels.

Over the last few years, we appointed key roles of Chief Transformation Officer, Head of ESG and Head of Diversity, Equity & Inclusion to help steer our ESG strategy.

We know it will be a long journey but we’re firmly on the right road as we look to deliver a better future for the planet and people – our colleagues, customers and retail partners, and our wider communities.

Our ESG highlights, initiatives and targets are set out over the following pages.

courier walking down street holding parcels
courier opening wooden shed to place package inside


We’ve enhanced our alternative fuels fleet with bio-CNG, HVO, electric-powered vehicles and e-cargo bikes, we have also built a number of eco features into our network of hubs and depots. We’re also helping customers and clients become more sustainable with our innovative products.

woman standing at her front door and talking to courier in high visibility vest


We’ve enhanced our union-recognised SE+ contract for our team of couriers and have launched a host of employee wellbeing and engagement initiatives. There’s a renewed focus on diversity and inclusion policies, and we’re increasing charitable donations.

woman at front door holding package and smiling at courier


As well as refreshing our code of conduct for employees, suppliers and couriers, we’ve made all policies and reports – including gender and ethical pay gap, tax and modern slavery – easily accessible. We’ve also implemented mandatory ESG training for all colleagues.

Who we are

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. We’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

From our roots as a mail order company nearly 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, an estate of 14,000+ local one-stop ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.

Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 80% of the UK’s top retailers to safely get parcels from A to everywhere.

A lot of parcels, in fact. More than 700 million a year.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our green fleet.

Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.

Every parcel, every person, every place – every delivery made for you.

female courier holding parcel and smartphone outside

Key milestones in Evri ESG history

Timeline Initiative
Timeline 2017 Initiative Launch of first Evri ParcelShops
Timeline 2018 Initiative First 30 low carbon biomethane CNG trucks and 32 EV vehicles into London
Timeline 2019 Initiative Launch of Self-Employed+ programme. Enabling any of our self-employed couriers to benefit from paid holidays and a guaranteed hourly rate
Timeline 2020 Initiative Biomethane CNG accounts of 30% of our fleet Advent international invests in Evri, launch of Transformation Programme and ESG Steering Committee
Timeline 2021 Initiative Increase in ParcelShops and Lockers to 8,500, CNG biomethane fleet to 40% of total and 30% EV vehicles to services ParcelShops Launch of our new ESG strategy
Timeline 2022 Initiative The publication of the business’ first ever ESG report
Timeline 2023 Initiative Launched our first fleet of cargo bikes