An update on our service

Our service is running well across the UK and there is currently no disruption.

Photo of a courier holding parcels whole walking down street

Service status in affected areas

If we're experiencing any delays, you'll see them listed below, we’re sorry for any inconvenience and we’ll deliver your parcel as soon as we can. Please check your notifications for regular updates or where you can, we recommend diverting your parcel to a ParcelShop or Locker.

Area Postcode More Information

Track, divert your parcel and set your safe place

You are able to divert your parcel to a ParcelShop or Locker up to 15 minutes before your home delivery. Or, if you aren't going to be home please set a safe place for delivery via MyPlaces.

Photo of a courier working down street holding parcel under arm

My places

Choose delivery settings for all your parcel deliveries.

Photo of a courier on doorstep holding parcel box

Need help tracking?

Click here to find answers to the most common questions and access to our customer service team.