Service status
We're currently delivering millions of parcels a day.
We're currently delivering millions of parcels a day.

If we're experiencing any issues or delays, you'll see information listed below. We’re sorry for any inconvenience.
Please check your notifications for regular updates, or where you can, we recommend diverting your parcel to a ParcelShop or Locker.
09/09/2026
We're currently experiencing an issue with new account creation on our website. If you already have an account, you can continue to sign in and send parcels as usual.
If you need to send a UK parcel today and don't already have an account, please use our app and choose guest checkout to complete your purchase.
You are able to divert your parcel to a ParcelShop or Locker up to 15 minutes before your home delivery. Or, if you aren't going to be home, please set a safe place for delivery via Preferences.

Choose delivery settings for all your parcel deliveries.

Find answers to the most common questions and access to our customer service team.