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An update on our service

An Evri Courier gathering multiple parcels from their car to deliver to their destination
Image of Evri courier outside carrying parcels for delivery

If we're experiencing any issues or delays, you'll see information listed below. We’re sorry for any inconvenience.

Please check your notifications for regular updates, or where you can, we recommend diverting your parcel to a ParcelShop or Locker.

09/09/2026

We're currently experiencing an issue with new account creation on our website. If you already have an account, you can continue to sign in and send parcels as usual.

If you need to send a UK parcel today and don't already have an account, please use our app and choose guest checkout to complete your purchase.

Track, divert your parcel and set your safe place

You are able to divert your parcel to a ParcelShop or Locker up to 15 minutes before your home delivery. Or, if you aren't going to be home, please set a safe place for delivery via Preferences.

A female courier is walking up a quiet British street. A brick wall can be seen beside her and she is holding a brown paper parcel in her hand.

Preferences

Choose delivery settings for all your parcel deliveries.

A close-up of a customer sitting on a sofa, holding their phone and smiling at their screen.

Need help tracking?

Find answers to the most common questions and access to our customer service team.