What can I do if the person I’m sending my parcel to isn’t going to be in for their delivery?

We’ve made it easy for people to receive parcels. Whilst the courier will attempt to deliver UK parcels on three separate occasions, the person receiving your parcel also has the option to divert their parcel to a friendly neighbour or other safe place.

For international parcels, please check our guidance on how to contact us for international parcels to reach the right support for your query.