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Can I divert to multiple neighbour’s addresses or safe places?

You can only choose one delivery preference, so either one neighbour’s address or one safe place. It isn’t possible to choose a neighbour’s address and a safe place too.

If you make a diversion request, the courier will only know about the last one you gave.

Check out our guide on how to divert your parcel for more information.

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When creating an order, I lose my progress when I login Why can't I view my marketplace orders when I try to import them?How do I make changes to my personal details?How can I view my orders?Can I upload multiple parcels using a CSV file?I send a lot of parcels, can you offer me a business or credit account?How do I submit a claim for a lost or damaged parcel?How do I complain about one of your services?Is there a problem with the website?Can I link my marketplace account to Evri?

Receiving a parcel

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Returning a parcel

I can't find my retailer's name on the list?How can I track my return?How should I package my returns parcel?How will I know the retailer has received my return?Can I send a parcel back to a retailer you don't return for?How long will my return take to get back to the retailer?How much does a return cost?What if my return hasn't been received?Can I return an item with Evri?What time will the courier collect my return parcel?

ParcelShops

How do I sign up to make my shop or store an Evri ParcelShop?Can I collect my parcel?Can I collect a parcel from a ParcelShop?How do I print out parcel labels at a ParcelShop?I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?What is pay and print in ParcelShop?What's a ParcelShop?How do I send parcels through a ParcelShop?

Diversions

If I know I'm going to be in, can I cancel my diversion request?Can I change my parcel diversion request?Can I divert to multiple neighbours' addresses or safe places?Are diversions guaranteed?How do I divert my parcel?What's a parcel diversion?

Sending a parcel

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Lockers

Can I get my parcel delivered to a Locker?How do I use a Locker?The locker is too small for my parcel, what can I do?What is a Locker?I'm having trouble with the Locker, what can I do?My barcode isn't scanning

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