Why use Lockers?
There are loads of reasons to use a Locker to send your next parcel:
1,500+ Lockers across the UK
And we’re adding more!
They’re open all the time
24 hours a day, 7 days a week, ready when you are
Secure
CCTV coverage and unique parcel codes give you peace of mind
Full tracking
Whether you’re picking up or dropping off, we’ll track your parcel every step of it’s journey
Divert to a Locker
With many retailers, you can divert parcels to a Locker on your courier’s route. The only exceptions are if a signature is required or if a retailer requires us to deliver it to your address
How to send and return parcels with Lockers
It’s easy to use a Locker! Our biggest size is 41cm wide, 66cm deep and 38cm tall. If you’re sending or returning a parcel:
Book online or with our app
Choose a Locker location
Scan the barcode on your shipping label
And a door will automatically open. If you need a bigger Locker, click ‘too small’ on the screen and we’ll open the door on the biggest compartment, if it’s available
Put your parcel in, close the door, and that’s it!
One of our couriers will collect your parcel and take it to one of our depots, ready for delivery
Next Day and Standard delivery
If you’re sending a parcel, you can choose between Next Day and Standard delivery for many Lockers (some might be Standard only). If Next Day is available, please drop it off by 12 noon.
Make sure you only put 1 parcel in each compartment. Separate parcels need to be booked separately, with their own labels and compartments.
How to pick up parcels from Lockers
Lots of retailers offer parcel Locker collection – just select it as a delivery option when you check out.
When your parcel arrives, you can collect it at any time over the next 3 days. We’ll send you a code to enter at the Locker, which will unlock the door to your parcel – it’s that simple!
With selected retailers, you can also divert a parcel to a Locker on your courier’s route – amend your delivery on our tracking page. Deliveries requiring proof of delivery can't be diverted, and some retailers don't permit parcel diversions.
