- Quick and easy returns

Yes, provided that the retailer or seller uses Evri for their returns. 

First, check to see the way that the retailer or seller would like you to return your item. This could be a pre-printed label that came with your parcel, or your retailer might book it with us for you. 

Or, you can use our app or website to return it yourself. Once you’ve booked your parcel collection or drop off, make sure the item you’re returning is packaged properly. 

If you’ve booked a collection, your courier can collect your parcel between 8am and 8pm Monday to Friday, and between 8am to 6pm on Saturdays.

Or, if you’re dropping your parcel off at one of our ParcelShops, you’ll find that many of them are open early ‘til late, 7 days a week. Find your nearest ParcelShop.

Unfortunately, we don’t offer a returns service for all retailers so if your retailer’s name isn’t showing they may not use Evri for their returns.

However, some retailers are also referred to by different names so we’d recommend contacting your retailer to find out if they use Evri for their returns and if so, what name they can be found under. If your retailer has confirmed that they do returns with Evri and you are unable to find them on our website, please visit Evri Parcel Returns where you should be able to find them.

If your retailers name isn’t on our list and we don’t return for them, please contact your retailer to see what methods of return they use.

We'd also recommend checking inside the package as some retailers leave an insert with details on returning the item to them.

Costs vary for different sellers and retailers, and some offer free returns with us. 

We recommend contacting the retailer directly if you have any questions about costs, or look on their app or website by searching for the returns section. 

You can also book your return with us and you’ll be given a price once you’ve provided us with the details about your parcel.

When your parcel is on its way back to the retailer you’ll see the message ‘On its way back to the retailer’ as your final tracking point. From this point, you’ll know that we’ve handed your parcel back to your retailer, they’ll notify you either when they receive the parcel, or when the refund is complete. 

Although we won’t send you any updates to confirm the retailer has received the parcel, our tracking will confirm when it’s left us and is on its way back to your retailer.

Please allow 14 days from the time you handed over your item for return. It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel. 

If 14 days have passed since you handed over your parcel for return, and your retailer says that they haven’t received your parcel, then you need to ask for an investigation into the missing returned parcel.

If your return was free, you’ll need to ask your retailer to start an investigation on your behalf – search for customer services on their app or website. 

If you’ve paid postage for your return, then please contact our customer services team who’ll be able to help you start an investigation at ReturnsSupport@evri.com.

You can track your returned parcel by following the tracking link that you’ll see in the email confirming your return. But if you didn’t receive or can’t find this email, no problem – just use your ParcelShop receipt number or your 16-digit tracking number here.

Please allow 14 days from the time you handed over your item for return. It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel. 

If 14 days have passed since you handed over your parcel for return, and your retailer says that they haven’t received your parcel, then you need to ask for an investigation into the missing returned parcel.

If your return was free, you’ll need to ask your retailer to start an investigation on your behalf – search for customer services on their app or website. 

If you’ve paid postage for your return, then please contact our customer services team, who’ll be able to help you start an investigation at returnssupport@evri.com. 

Have a look at our guide on how to wrap your parcel to make sure that your parcel arrives back safely.