What can I do if I haven’t received my parcel?
If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.
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Account
When creating an order, I lose my progress when I loginWhy can't I view my marketplace orders when I try to import them?How do I make changes to my personal details?How can I view my orders?Can I upload multiple parcels using a CSV file?I send a lot of parcels, can you offer me a business or credit account?How do I submit a claim for a lost or damaged parcel?How do I complain about one of your services?Is there a problem with the website?Can I link my marketplace account to Evri?
Receiving a parcel
The parcel was delivered damagedWhat can I do if I haven't received my parcel?Expected delivery timeHow can I track my international delivery?How can I change my delivery address?How do I track my parcel?How Will Evri Contact Me?How do I change delivery instructions to accommodate disabilities?Is this Evri Text/Email Genuine?I won't be in at my expected delivery time?What is an “Evri gateway?”
Returning a parcel
I can't find my retailer's name on the list?How can I track my return?How should I package my returns parcel?How will I know the retailer has received my return?Can I send a parcel back to a retailer you don't return for?How long will my return take to get back to the retailer?How much does a return cost?What if my return hasn't been received?Can I return an item with Evri?What time will the courier collect my return parcel?
ParcelShops
How do I sign up to make my shop or store an Evri ParcelShop?Can I collect my parcel?Can I collect a parcel from a ParcelShop?How do I print out parcel labels at a ParcelShop?I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?What is pay and print in ParcelShop?What's a ParcelShop?How do I send parcels through a ParcelShop?
Diversions
Sending a parcel
I no longer want to use the Evri Video messageCan I link my Evri account to my marketplace accounts like eBay and Amazon?How will I know when my parcel has been delivered?How do I cancel my order?How should I package my parcel?Can I buy cover for my parcel?Where can I send parcels to?What can I send?What if I can't find an address?Can I change the delivery address after I've sent a parcel?I don’t have a printer, what can I do?What can I expect from your next day service?What time will the courier collect my parcel?I can’t add a parcel to my basketI can’t make a paymentI've lost my label or Print in Store codeInternational deliveriesWhat can I do if the person I'm sending my parcel to isn't going to be in for their delivery?What can I do if the person I'm sending the parcel to doesn't want it any more?How do I change my order details?How to contact customer services for international parcels