Photo of a courier scanning parcel with smartphone outdoors

Not going to be in for your parcel delivery? No problem!

Life is busy, and we know you won’t always be in to receive your parcels. While we aim to deliver your package to you personally, there may be times when this doesn’t always suit your schedule. Diverting your parcel with Evri means you can change your delivery and still receive your item when it’s convenient for you!

So, how do you divert a parcel and what options can you choose from to receive your items? We’ve put this handy step-by-step guide together to help you divert your parcel, choose a safe place, and answer all your questions about this service.

How to divert your parcel

If you’re expecting a parcel from us, you’ll receive end-to-end tracking and a 1-hour delivery window as standard, so you know exactly when your item will arrive and can plan accordingly. If you’d like to change your delivery, you can simply divert at any time to a neighbour or safe place. All you need to do is:

  1. Go to our parcel tracking page on our website or App.
  2. Enter your parcel’s 16-character parcel tracking code and delivery postcode.
  3. Choose from diversions options, depending on the delivery service the sender has chosen.

Depending on what kind of service the sender has selected, you’ll either be able to divert to a ParcelShop, safe place or neighbour.

If your sender has requested a household signature, you’ll be unable to divert your parcel to a safe place, but a neighbour can accept it. If our Courier delivers your parcel to either a safe place or neighbour, we’ll take photo proof of delivery for your peace of mind. If we’re unable to divert your parcel or deliver to a neighbour, our Courier will try again the next working day.

courier outside house opening outdoor storage box to place parcel inside

How to choose a safe place with Evri

We’re encouraging all our customers to choose their preferred safe place, so we can deliver first time and you receive your parcels straightaway. When you choose a ‘safe place’, our Couriers will leave your package at this location, ready for when you get back. We’ve made choosing a safe place for your parcels as simple as possible:

  1. Download our App or go to evri.com
  2. Log in or create an account
  3. Set your preferences using ‘My places’ to ensure all future Evri deliveries will be delivered to the same safe place.

Alternatively, if your package is already out for delivery, you can follow the steps on how to divert your parcel.

Our most popular places for your parcels

We can also deliver to the following options

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We provide parcel delivery services for many of the UK's top retail brands, including Next, ASOS, BooHoo, John Lewis, eBay, Amazon, and many more. Check out our reviews to see what our customers have to say about their experience with us:

FAQs

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