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I sent my parcel via the Post Office. Whom should I contact if something goes wrong?

If you’ve used Evri’s delivery service through the Post Office and have a query about your parcel, we can help.

Simply visit our Contact us page, where you can use our 24/7 online chatbot for fast support. If your query needs more attention, our customer service team is also available. We’ll do everything we can to help get your parcel back on track.

Account

When creating an order, I lose my progress when I login Why can't I view my marketplace orders when I try to import them?How do I make changes to my personal details?How can I view my orders?Can I upload multiple parcels using a CSV file?I send a lot of parcels, can you offer me a business or credit account?How do I submit a claim for a lost or damaged parcel?How do I complain about one of your services?Is there a problem with the website?Can I link my marketplace account to Evri?

Receiving a parcel

The parcel was delivered damaged What can I do if I haven't received my parcel?Expected delivery time How can I track my international delivery?How can I change my delivery address?How do I track my parcel?How Will Evri Contact Me?Is this Evri Text/Email Genuine?I won't be in at my expected delivery time?What is an “Evri gateway?”How do I change delivery instructions to accommodate disabilities?

Returning a parcel

I can't find my retailer's name on the list?How can I track my return?How will I know the retailer has received my return?Can I send a parcel back to a retailer you don't return for?How long will my return take to get back to the retailer?How much does a return cost?What if my return hasn't been received?Can I return an item with Evri?What time will the courier collect my return parcel?How should I package my returns parcel?

ParcelShops

How do I sign up to make my shop or store an Evri ParcelShop?Can I collect my parcel?How do I print out parcel labels at a ParcelShop?I've chosen home delivery, can I change my delivery to pick it up from a ParcelShop?What is pay and print in ParcelShop?What's a ParcelShop?How do I send parcels through a ParcelShop?Can I collect a parcel from a ParcelShop?

Diversions

If I know I'm going to be in, can I cancel my diversion request?Can I change my parcel diversion request?Can I divert to multiple neighbours' addresses or safe places?Are diversions guaranteed?How do I divert my parcel?What's a parcel diversion?

Sending a parcel

I no longer want to use the Evri Video message Can I link my Evri account to my marketplace accounts like eBay and Amazon?How should I package my parcel?Can I buy cover for my parcel?Where can I send parcels to?What can I send?What if I can't find an address?I don’t have a printer, what can I do?What can I expect from your next day service?What time will the courier collect my parcel?I can’t add a parcel to my basket I can’t make a payment I've lost my label or Print in Store code What can I do if the person I'm sending my parcel to isn't going to be in for their delivery?What can I do if the person I'm sending the parcel to doesn't want it any more?How to contact customer services for international parcels International deliveries How do I cancel my order?I sent my parcel via the Post Office. Whom should I contact if something goes wrong?How will I know when my parcel has been delivered?Can I change the delivery address after I've sent a parcel?How do I change my order details?

Lockers

Can I get my parcel delivered to a Locker?The locker is too small for my parcel, what can I do?What is a Locker?I'm having trouble with the Locker, what can I do?How do I use a Locker?My barcode isn't scanning

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Return a parcel

Our fast and easy returns service