How to return your Puma parcel
There are 2 quick and easy ways to return your Puma parcel:
1. Drop off at ParcelShop or Locker
All you need to do is scan the barcode of your enclosed Evri returns label and pop the package inside the opened locker or hand it straight to the cashier.
2. Book your return online or in-store
Print your returns label at home or with a Print in ParcelShop device if you no longer have your original copy from your Puma order. Once your label is printed, you can hand your parcel to a ParcelShop cashier or pop it in one of our Lockers.
What we need to know about your Puma return
Everything we need to know about your Puma return should be included on the Evri returns label you got with your original order.
If you no longer have the returns label that came with your package, you’ll need to book your return online and print a new label. If you don’t have a printer at home, you can use one of our Print in ParcelShop devices.
What do you need to know about your Puma return
Here's some of the things you should know and check before you Return your Puma items:
Puma returns using Evri ParcelShops and Lockers are completely free of charge
If you still have the returns label from your original order, you don’t have to book your return online, just drop it off at your nearest ParcelShop or Locker
If you’ve lost your returns label, you can get a new one when booking your free return with Evri using our app or website
Print new labels at home or using our Print in ParcelShop devices
Your new returns label is valid for 7 days after booking your return
It takes up to 7 working days for Puma to receive any returns and up to 7 working days to process them
Puma can’t accept returns on underwear, swimwear, piercings, or toiletries and fragrances due to hygiene reasons
Puma returns FAQs
Looking to return with another retailer?
Find the one you need or search our full list of retailers here.