Evri is leading the way in AI and intelligent automation

Learn how we are safely implementing AI to deliver better for our people, customers, clients and couriers.

Our journey so far

In 2023, we put a real focus on AI & intelligent automation and partnered with a leading market specialist, Robiquity, who continues to support us as we navigate the rapidly changing AI landscape.

We have built a new function that works on delivering initiatives focusing on operational excellence, transforming operations and specifically improving customer experience. Our AI policy and newly created AI forum provide us with a structured, strategic, and risk-aware foundation for delivering AI solutions.

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A drone shot of an Evri hub. There are rows of Evri trucks and vans of various sizes stationed at the units across the hub ready to take on parcels.

Operations Fleet Lease Management

Evri sought an efficient method to automate business processes through low code development and selected Power Platform as the foundation for automation.

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Agentic AI Meets Logistics: Powering our next Wave of Innovation

New innovations in Evri’s intelligent automation strategy are setting industry benchmarks while boosting operational efficiency and employee experience.

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A woman wearing an orange blazer is sitting at a desk in front of an open laptop, holding a tablet and pressing the screen with her other hand. There are digitalized symbols in white overlaying the photo to show she is using AI technology

AI & automation at Evri

Explore how Evri is using AI and automation to boost efficiency, improve experiences, and safely innovate across the business.

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Smarter customer service

Evri revamped its support systems using Power Platform, cutting training time by 20% and boosting call answer times to 91% through a seamless Teams-based solution.

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Boosting productivity with Copilot Chat

Evri rolled out Microsoft 365 Copilot Chat to 3,800+ colleagues, driving smarter workflows, better collaboration, and secure AI adoption through 15+ engaging roadshows.

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Frequently asked questions