How to return an H&M parcel
There are 3 quick and easy ways to return your H&M parcel:
1. Book your return online or via our app
Simply drop it off at a ParcelShop or Locker. Click the link at the top of the page to get started
2. Book your H&M return online or via the app
and arrange for a friendly local courier to collect it from your home, work or wherever you like
3. Go to a ParcelShop with a Print In ParcelShop device.
You don’t need to do anything beforehand – just take your parcel with you, fill in your details using the Print In ParcelShop device, and send your return on its way
What you need to know for your H&M return
Here’s a quick guide on things to know and check before you return your H&M parcel. (Check H&M’s returns policy for full details on what you can and can’t return, last reviewed: September 2020)
Return prices
H&M returns are free
Parcel sizes
All parcels larger than 70cm x 50cm x 60cm can only be returned using Evri courier collection
Multiple parcels
You can return multiple orders or parcels at once, providing that you include all relevant returns notes
Returns form
Make sure you fill in your H&M returns form and include it in your parcel. If you don’t have one, you can print a new copy from the H&M website
H&M FAQs
Looking to return with another retailer?
Find the one you need or search our full list of retailers here.