ESG Strategy

The parcel journey

Evri is working to grow the biggest sustainable truck fleet in the industry. We plan to reach net-zero in direct and indirect carbon emissions by 2035.

Sustainability is increasingly important to our customers and through out-of-home solutions, our lower-carbon biomethane Compressed Natural Gas (bio-CNG) fleet and other ESG investments, we have been able to lead the market in offering more sustainable parcel delivery solutions.

UK e-cargo bike trials started in March 2022– a net-zero method of final-mile delivery. The trial used a new electronically assisted cargo bike made from natural fibre composite materials and recycled plastics and metals. In 2024/25, we had e-cargo bikes in Oxford, Cambridge, Bristol, Edinburgh, Manchester & London. In 2024/25, we delivered over 1,000,000 parcels by e-cargo bike.

In 2024/25, we have added 270 electric vans to our fleet. Now, over 50% of our core van fleet is EVs.

As the owner and operator of one of the largest national transport fleets in the country, one of the important ways we are delivering against this target is by growing the biggest sustainable fleet in the industry of bio-CNG and electric vehicles, as well as using 100% renewable electricity.

ParcelShops & Lockers

Evri's out-of-home network of over 10,000 locations is a critical part of our growth strategy, providing customers nationwide with low-cost and convenient alternatives to home delivery. The estate of ParcelShops and self-service lockers helps reduce the carbon footprint of each parcel. Evri’s ParcelShops and lockers are, on average, around a 10-minute walk for three-quarters of the population.

Evri has a large self-employed workforce of over 28,000 couriers. Engagement is critical to ensure that Evri’s couriers are trained, motivated, and rewarded to deliver the service our customers expect. With a bigger focus on data and measurement, we use timely feedback, targeted training, and recognition schemes to improve our courier’s performance and outcomes with a focus on getting the delivery of every parcel right first time.

Evri was the first company of its kind to agree a ground-breaking agreement with a union. Our “self-employed plus” model saw us introducing benefits that led the way for others, with the GMB Union saying, “other employers should take notice, this is how it’s done.” Under this new model, we were the first parcel company to introduce benefits including holiday pay, the right to guaranteed pay, auto-enrolment into a pension, and the right to maternity and paternity leave.

At Evri, we’re extremely proud of the positive impact we make in the communities we work in. A couple of ways we are enabling our colleagues to make a difference are through our offering of one day each year as paid leave to support local communities & charities, and through our payroll charitable giving scheme, where donations are made before tax is deducted. Supporting charitable and community organisations fits perfectly with one of our core values – Do the right thing.

Charity partners

In 2024, we launched our Scope partnership. Going beyond the usual charitable giving, this is a true two-way partnership where not only will we help Scope with fundraising, awareness and volunteering, but they will support us with our ambition to be the UK’s most accessible parcel delivery company.

To get us started on this journey, we recently launched our ‘Evri Body Collective’ – a group bringing together Scope’s expert panellists; influencers, ambassadors and consumers from the disabled community; and our colleagues and couriers. The insights gained will not only help Evri understand what disabled customers need to improve their delivery experience, but also allow us to explore how we can improve the working environment for our own colleagues. We have also improved accessibility options on our app. Customers can now set account-level preferences, such as asking for more time to get to the door.

Over the coming months Scope will also assist with training packages designed to help us better understand the needs of our colleagues and couriers. This builds on work we have already begun in this space, with the launch of our workplace adjustment policy and inclusive language guide for employees.