It’s in the post: Evri to launch in-branch sales at Post Office

Woman leaving a Post Office ParcelShop

7th November 2023: Today, Evri, the biggest dedicated parcel delivery company, has announced a landmark partnership with the Post Office which will see consumers able to send, collect and return Evri parcels over the counter in over 2,000 Post Office branches this Christmas season and beyond.

Consumers will be able to pick up and drop off parcels destined for the UK or over 220 international destinations, and for the first time, Evri customers will be able to hand a parcel directly to a Post Office team member to enter address details and apply a label, rather than using a self-service device – which will enhance the customer experience make Evri services accessible to people who are unable to use the self-service devices.

This follows a trial of in-branch sales, parcel pick-ups and drop-offs which launched in 2022 at 50 Post Office branches. For the first time in its 360-year history, Post Office directly sold end-to-end delivery services fulfilled by Evri rather than exclusively Royal Mail. A year later, on the back of a successful trial, Evri and Post Office plan to launch in-branch sales at 2,000 Post Office branches before the end of November.

The partnership will also encourage people to return to their local high street and reduces the environmental impact of vans making multiple stops to drop off parcels. Typically, parcels sent via a ParcelShop or Post Office will reduce carbon per parcel by 45%. Most ParcelShops and Post Offices operate longer opening hours than traditional retailers, in-branch pick-up and drop-off is often a more flexible option for consumers, who may not always be at home to receive deliveries. When the service is rolled out, Evri will have c.11,000 locations to send, collect and return parcels across the UK, which is on par with the number of Post Office branches. 95% of the population living in urban areas will live within 1 mile of an Evri ParcelShop or locker.

We are fundamentally transforming Post Office by introducing new mails carriers for over-the-counter sales for the first time in our 360-year history. This expanded partnership with DPD and Evri shows how we are disrupting the mails market to offer greater choice for customers and more opportunities for Postmasters as we build a Post Office fit for the future.

Nick Read, CEO at Post Office,

We’re committed to delivering a high-quality, convenient, and reliable service and this partnership offers our cost-effective options, with great quality benefits such as tracking as standard, within the Post Office’s expansive network to reach more communities. We deliver over 730 million parcels each year and as well as offering domestic services, which sees us deliver to almost every household in the UK, our international services will be available at selected Post Office counters.

Martijn de Lange, CEO at Evri,