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Press

Press – Feb 28, 2022

Hermes Upgrades to Meet Retailers' Delivery Requirements

A female van driver dressed in an Evri branded hi-vis vest is sat in the cabin of her van. A pile of parcels is placed on the seat beside her.

Hermes, the UK's largest courier delivery network, has expanded its real-time parcel tracking, MI reporting and SMS messaging capabilities in parallel with a major upgrade of the company’s Courier Hand Held Terminal. These service enhancements build on the initial, successful deployment of mobile handheld terminals across 7,500 couriers last year and will enable Hermes to further meet the needs of its retail customers and improve the delivery experience for the consumer.

Real-time parcel tracking will now provide instant access to data, with information captured at each stage of the delivery process using the handheld terminals. This will provide retailers with immediate confirmation of delivery status and provides the platform to trigger consumer communication via email or the new SMS messaging service.

Added SMS functionality will enable home shoppers to be notified of a planned delivery and to be informed of an unattended delivery the moment it happens. Hermes is currently exploring the opportunity for wider SMS services in the future.

A new suite of key service performance reports will build on existing MI reporting capabilities to provide clients with greater visibility, certainty and understanding of their home delivery operation. The package will cover both delivery and collection performance and exception reporting. It will provide the ability to analyse a diverse range of data to identify trends, delivery issues and network performance as part of Hermes’ commitment to continuous service improvement. This will enable retailers to better manage and develop their home delivery solution to meet the needs of customers.

"The implementation of the mobile communications infrastructure last year created the foundation for us to transform the way we track, trace and report on the delivery of parcels. This next stage of development is already enhancing the service we provide to our customers and statistically demonstrating our proven ability to deliver a high quality doorstep experience to the consumer." 

Carole Woodhead, CEO of Hermes UK