Hermes delivers Christmas promise

Hermes, the consumer delivery specialist, will provide retailers and their customers with added peace of mind in the lead-up to Christmas by offering a unique money back delivery guarantee.

For a seventh consecutive year, the Hermes Guaranteed Christmas Delivery Promise assures that all purchases will be delivered before Christmas Day; enabling retailers to avoid disappointing their online shoppers.

The terms of the commitment apply to each individual parcel that enters the Hermes network, with a UK mainland address, by 23.59 on 21st December for standard deliveries and 23:59 on 22nd December for Next Day.

It guarantees that a minimum of one delivery attempt will be made to ensure purchases are received in time for Christmas; otherwise Hermes will refund the delivery charge.

"We’re happy to honour our Guaranteed Christmas Delivery Promise for the seventh year running and we anticipate it will be the busiest peak ever. Along with this promise, we have continued to significantly invest in our network and infrastructure to help retailers enjoy their most prosperous peak season to date. "

Martijn De Lange, CEO of Hermes