Frequently asked questions

The same basic company information and contact details you will need when setting up an EVRi account. The only additional information will be details of Sales channels and integrations needed.

You’ll receive step-by-step onboarding support, including platform access, systems training, and integration walkthroughs. Our team helps configure your setup for success. 

You'll have a dedicated account manager and access to training materials and troubleshooting tools.

We work with startups and enterprises alike. While there are no strict minimums, we are optimised for businesses shipping more than 300 units per week or over 1200 per month, to maximise value and efficiency.

Yes. We offer in-person tours by appointment, depending on location and availability.

You’ll have a dedicated account manager, support team access via Ticketing function from our platform, and helpful self-serve resources.

We support a wide range of profiles from DTC brands, marketplaces, aggregators, B2B, and subscription services.

We are based in UK (Basildon), Netherlands (Vianen), USA (New Jersey), and Oman for Middle East markets. Find out more information about services we provide in each location on our dedicated fulfilment centre page.

Our fulfilment centres accommodate a broad range of sizes and weights, but specific limits vary by location. You can find out more information about services we provide in each location on our dedicated fulfilment centre page. Your account manager can help with any specific requirements. 

We offer inspection, restocking, and returns data management—streamlined to protect your revenue.

Late cut-offs, 1-hour ETAs, over 10,000 PUDO locations, safe place options, and in-flight diversions improve customer satisfaction and reduce failed deliveries. Customers get flexible delivery options, real-time tracking, and the “My Places” tool for customised delivery preferences. For more information click here. 

Yes, stock transfers between Evri facilities can be arranged. This supports rebalancing inventory across regions based on demand or market expansion plans.

Absolutely. Evri supports both B2B and D2C workflows, including bulk shipments, palletised deliveries, and customised B2B service-level agreements.

We do have some restrictions on what products we can support in each location. Find out more information about services we provide in each location on our dedicated fulfilment centre page.

Yes—our pick & pack team supports a wide range of value-added services tailored to your brand needs. Find out more information about services we provide in each location on our dedicated fulfilment centre page.

Yes. In the UK our performance has gained Amazon Prime accreditation for select partners. In other locations you would need to obtain exceptional approval for this service. Please speak to one of our account managers.

We provide clear guidelines to ensure your goods arrive ready for processing. These include carton labelling, SKU barcoding, and pallet configuration standards.

Drop-off slots are assigned during the onboarding process and can be scheduled flexibly based on warehouse capacity.

Missed inbound slots may lead to rescheduling delays and could incur handling charges. Please notify us as soon as possible to make alternative arrangements.

Yes. Evri can coordinate collections from your suppliers or warehouses where needed, subject to location and shipment volume.

We're committed to Net Zero by 2035, operating electric vans, e-cargo bikes, and bio-CNG vehicles to cut emissions.

Very easy—our platform connects to 80+ ecommerce and ERP tools out of the box. You can check out a full list here. Our tech team will also support you through the integration process.  

You get real-time inventory visibility and live tracking of every order from receipt to delivery. Our Inventory platform and other Evri Dashboard provides live metrics on fulfilment speed, stock levels, returns, and delivery compliance to help you track and optimise my stock performance. We are constantly improving our tech and releasing new features. 

We support 80+ platforms including Shopify, Amazon, WooCommerce, Magento, and TikTok Shop. Our tech team will also support you through the integration process. Please check with us if you have any questions about the platforms that we can currently support. 

Yes. Multichannel support means you can manage DTC, wholesale, and marketplaces from one dashboard.

You’ll have access to reports for order accuracy, shipping speed, inventory health, and cross-channel sales—all available in real-time.

Yes. We offer in-market warehousing in the UK (Basildon), EU (based in the Netherlands), and US (New Jersey), and Oman to reduce cross-border costs and delivery times. Find out more information about services we provide in each location on our dedicated fulfilment centre page.

Yes. Our flexible infrastructure supports phased rollouts—start small and expand to new channels or countries as needed. 

Yes. We ship to over 220 countries via our global parcel network and 80+ carrier partners. From our local warehouses we can provide market leading transit times: EU (1–4 days), GCC (1–3 days), US (1–6 days), Rest of World (3–8 days). 

Yes. Your global operations are managed via a single account manager for simplicity.

Yes. Evri partners with trusted providers to offer customs brokerage, documentation support, and cross-border compliance solutions.

A detailed rate card is provided upon request and includes storage, pick & pack, VAS, and shipping. Custom quotes are available based on volume and scope.

Pricing is transparent and tailored to your needs. Some services (e.g. missed slots or urgent handling) may incur extra fees. These are clearly outlined during onboarding.

Invoices are generated as per the payment terms that are set when we finalize the contract. We support bank transfers and automated payments.