Customer satisfaction
Business Concept
Windows 7 versus Apple: The great computer software battle...a disaster. Launched in 2007, Microsoft's follow-up to the massively successful Windows XP software, which powers the vast majority of the world's computers, met with lukewarm reviews and terrible customer satisfaction ratings. It was... In this article: Google, Microsoft, Microsoft Windows, Iphone, Customer satisfaction, Linux, Windows advantage, Internet Explorer, and IPod |
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Forbes.com Technology News | October 23, 2009
Why Apple Is Gushing Hate On Windows 7
...XP and Vista users thinking about Windows 7. Or, as Apple's commercials ask: "If we have to move all of our stuff why not move to the computer that is number one in customer satisfaction?" But is it too late for Apple to grab those...
In this article: Apple, Microsoft, Steve Jobs, Dell, Mac OS X Server, Lenovo, Twitter, Mac OS X, and Windows XP
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Computerworld - News, Education & Headlines - Security, Storage & Networking - Information on Hardware, Software for Laptops & Desktops | March 26, 2008
Leopard drubs Vista in corporate satisfaction survey
...8% of the latter said they were very satisfied. "Apple continues to set the standard for corporate customer satisfaction," said Paul Carton, director of research at ChangeWave Research. That, and the fact that corporate buying plans for...
In this article: Apple Inc, Windows Vista, Respondent, Mac OS X 10.5, Lenovo, Windows XP, Toshiba, and Dell
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AppleInsider | October 19, 2009
Apple's Mac OS X Snow Leopard sales double previous records
...with Leopard was helping to drive dramatic new increases in Mac sales. "It comes as no surprise that Apple sets the standard in terms of customer satisfaction," Smith said, "but there s a new twist on why they re outperforming the rest...
In this article: Apple, Mac OS X Snow Leopard, AppleInsider, Mac OS X Leopard, Windows XP, and Windows Vista
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AppleInsider Study: Leopard satisfaction driving explosive Mac sales
...for the Microsoft Vista systems. The high customer satisfaction in Leopard not only dwarfs its competitors, but is also having a direct impact on consumer intentions to purchase an Apple Mac, Smith added. The study revealed that more than...
In this article: Respondent, Windows XP, Microsoft Vista, Dell, and Hewlett-Packard
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Seeking Alpha | January 28, 2008
Post-Holiday PC Round Up: Explosive Apple Mac Sales, High Leopard Ratings - Seeking Alpha
...for the Microsoft Vista systems. Leopard's high customer satisfaction not only dwarfs its competitors, but it's having a direct impact on consumer intentions to purchase an Apple computer. More than one-in-four respondents (26%)...
In this article: Apple, Dell, Respondent, Hewlett-Packard, Windows XP, Microsoft, and Microsoft Vista
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Description from Wikipedia:
Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.
In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
There is a substantial body of empirical literature that establishes the benefits of customer satisfaction for firms.
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