How to return your M&S parcel
There are 3 different ways to return your M&S parcel, depending on whether it’s standard or large. Large parcels are courier collection only. You can also use our Print In ParcelShop devices to print your label if you’ve booked online, but don’t have a printer at home. If you’re returning a standard M&S parcel, you have 3 quick and easy options:
1. Use our app or book online
Then drop it off at any of our ParcelShops or Lockers. Click the link at the top of the page to get started
3. Take your parcel to a ParcelShop with a Print In ParcelShop device
You don’t need to book, just fill in your details on the device in a ParcelShop with a Print In ParcelShop device
What you need to know for your M&S return
Here’s a quick guide on things to know and check before you return your M&S parcel (Last reviewed: November 2020, for more details, check out the M&S returns policy).
Standard parcels have a maximum weight of 15kg, maximum length of 120cm and a maximum combined length and circumference of 225cm
Large parcels (courier collection only) have a maximum weight of 30kg, maximum length of 180cm and a maximum combined length and circumference of 420cm
Your return can only be exchanged or refunded if it is unused and in its original packaging.
M&S gift cards can’t be returned
M&S Outlet products can only be returned to an M&S Outlet store