ESG: Social
Promoting equality and fairness
Key targets
Ensure DE&I are prioritised and embedded into our ways of working
Ensure risks of Modern Slavery in our operations are proactively mitigated
Deliver positive contributions to the communities we work in
Highlights
Our focus continues to be on 'delivering better' for all stakeholders — and it's our people who make that happen. This year, we welcomed colleagues from DHL eCommerce UK and Coll‑8 into the newly formed Evri Group, and continued to invest in strengthening our culture, developing leadership capability, and ensuring every colleague feels supported, valued and able to be their best.
Workvivo remains our main two-way communications platform, accessible to all colleagues. Following the integration of new colleagues from DHL eCommerce UK and Coll‑8, our engagement rate for 2025/26 was 66.8%, and we're focused on further embedding the platform across our newly expanded workforce.
Our Courier Delivery App and Courier Community App continue to engage more couriers, now offering features like availability-based round offers, streamlined access to earnings, and — for our top performers — the ability to receive customer tips in full via a third party.
Our long-term partnership with Scope, the UK's biggest disability equality charity, continues to go from strength to strength. We've raised £188,000 since the partnership began, supporting our ambition to become the UK's most accessible parcel delivery company.
Employee Wellbeing
Evri wants to remove the stigma attached to mental health and ensure it’s treated as equally as physical health. Our commitment is to create a workplace culture where everyone feels appreciated, is treated fairly, and has access to the support and resources they require.
We have more than 80 certified Mental Health First Aiders across the business who are trained to have confidential conversations about mental health and wellbeing. These qualified members of the team can recognise crucial warning signs of mental ill health and can guide those who need them to the appropriate support services.
We also have a dedicated health and wellbeing hub on Workvivo (our internal communications platform), providing information and guidance on available support services covering mental, financial and physical wellbeing.
Colleagues have 24/7 access to mental health resources and counselling through our Employee Assistance Programme, alongside enhanced occupational health support, early intervention pathways, and practical financial wellbeing tools. As part of our benefits offering, colleagues can also opt into flexible benefits — including dental insurance, a health cash plan, additional life assurance and a digital GP service offering same-day appointments.
Reward and recognition
All Evri colleagues have access to a range of benefits, including life assurance, pension, and free will-writing and legal services. Our recognition scheme, 'The Extra Mile Awards', is open to all colleagues, with winners awarded £100 gift cards, alongside local 'Colleague of the Month' schemes and 'Evri Star Awards' for our delivery teams.
Modern slavery
Our commitment to combatting Modern Slavery was reaffirmed through the renewal of our membership with Slave Free Alliance for an additional three years. Further internal processes were implemented to effectively escalate and manage potential Modern Slavery concerns within our operations, accompanied by comprehensive training for HR teams to adeptly handle any cases that arise. Additionally, a thorough review and update of our supplier and labour agency audit processes were undertaken, ensuring alignment with best practices and regulatory standards.
Significant strides were made in enhancing our internal audit procedures, with audits completed using an improved process. Additionally, our colleagues have completed our online training module on Modern Slavery, which has now been incorporated into the induction process for all new hires within our operations.
Diversity, Equity & Inclusion (DE&I)
Our mission is to create an amazing place of work for everyone. One of the ways we underpin that commitment is through our diversity, equity and inclusion (DE&I) strategy. We want to create positive, impactful and meaningful change, helping us to achieve our overall objective of building an environment that works for everyone, where every person can bring – and be – their whole selves.
We've also launched employee networks, including LGBTQ+, neurodiversity, and parent/carer networks — all led by colleagues, with a director sponsor for each. This year, we launched a new gender network for women in logistics, and continue to build networks that bring people together, raise awareness, and celebrate key diversity strands.
We took part in the Inclusive Employers Standard and received Silver status, we’re working towards Gold status , building on our position as the first business in our industry to achieve this accreditation. In 2024, we launched our partnership with Scope, the UK's biggest disability equality charity, supporting our ambition to become the most accessible parcel delivery company in the UK, where 1 in 4 people are disabled and often rely on deliveries to maintain independence. We're now in the second year of this partnership, having raised £188,000 to date. In September and October 2025, we also funded a trial allowing people to donate items to Scope for free via our ParcelShops and lockers — generating high-quality stock and a more sustainable way to pass on unwanted items.
Employee engagement
Regular surveys are run to understand what our colleagues enjoy about working for us and what needs improving. Action plans are then built off the back of this and supported by our My View employee forum, which consists of employee representatives from around the business.
Learning and development
We continued to invest in developing capability across the business this year, launching Data and AI Academies to build business-critical skills, and strengthening induction pathways for new starters in our operational depot locations. A Leadership Academy is set to launch in 2026/27, supporting the development of our existing management teams and future leaders.
Union representation
At Evri, 68% of our employees are represented by an independent trade union (data correct as of October 2025). Each year, we conduct pay negotiations with our recognised trade unions, representing colleagues across our operational workforce.
Couriers
Evri's self-employed courier network provides work for up to 28,000 couriers, working with Evri in a way that works for them. All our couriers earn above the National Living Wage, averaging more than £20 per hour.
Our courier offer — now known as Evri Plus — is backed by the GMB union, and remains a market-leading model that provides additional benefits to eligible couriers while preserving the flexibility of self-employment. Evri Plus couriers benefit from guaranteed rates of pay, paid holiday, pension provision, parental leave, and access to additional payments for non-parcel delivery tasks.
This year, we expanded Evri Plus further to include optional specialist insurance, covering couriers financially if they're unable to work due to accident or sickness, along with a death and permanent disability benefit should they be involved in a serious accident while delivering for Evri.
We've also continued to develop our partnership with Onsi, giving couriers access to a digital GP, digital physiotherapy, counselling services and shopping discounts — used by 19,400 couriers last year, supporting their physical, mental and financial wellbeing.
In May 2025, we launched a Courier EV support scheme, helping couriers switch to electric vehicles with financial support towards running costs and charging infrastructure.
